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2 factor authentication

Dus_t
Great Neighbour / Super Voisin

I don't have access to my phone number it's on my brokeb phone and it keeps sending codes to my number to change my sim 

2 REPLIES 2

Sansan
Mayor / Maire

You should have the option to resend the code to your email. Click Didn't receive code and send it again to your email.

If that is still not working,  message customer service for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

hTideGnow
Mayor / Maire

hi @Dus_t 

you can ask the code to send to your email or voicemail

click Didn't receive code and the Resend code and choose Send email or voicemail.  If you choose to send voiemail, just get it by using another phone to call yourself and click * when you hear the greeting and then enter voicemail pin

if still cannot get the code, ask PM support agent to help.  

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

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