2 GB monthly signup reward

[CoryWiseman]

I opened an account on August 5 when there was a 2gb monthly promotion on and still haven't received my free gb. How do I go about getting them?

[BKNS27]

@CoryWiseman 

The 2gb should be added into your Self Serve account. Just login and check under My Data & Add-Ons.

To get the free bonus 2gb, you must have all the following requirements:

1 - Register your email address on the bonus 2gb promo page

2 - Pick a $35 or higher PM plan

3 - Activate your PM SIM using the same email address you register on the promo page

If all 3 requirements are met, you will need to contact a PM CSAgent but clicking on the SIMon chat button and type in create a ticket. They will look into your concern.

[BlueB]

@CoryWiseman 

Welcome to the Public Mobile Community!  🙂

Just to clarify, do you have the link with promotion details (you can find it under Announcements too).  Often, it requires a promotional code entered while activating on Public Mobile's website.  Can you double check the fine print and ensure that all details were met?  When you say "opened an account" - you're referring to a new activation, correct?

Otherwise, reaching out to a CS Agent (staff) isn't a bad idea since we're all users like you helping each other out.  The SIMon chatbot is the best option to open a ticket (chat bubble, lower-right corner).  You can message them directly here, but they'll still need to authenticate you separately.

If you have more details for us, we may have some other ideas or pointers.  🙂

[Anonymous]

@CoryWiseman 

visit  Here  for Terms and conditions

* Activate on any plan $35 or more and get a free 2GB recurring data bonus for a limited time. For a limited time only. Offer available to new customers who activate online. 2GB recurring data bonus will be applied to activations on $35, $40, $50 and $70 rate plans with the use of the promo code. Offer excludes $15 and $25 rate plans. Bonus data will expire if the account becomes inactive or the rate plan is changed. Please note it may take up to 2 business days for bonus data to be applied. This promotion is not stackable with other in-market offers. This offer is subject to change without notice.

[Anonymous]

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@CoryWiseman wrote:

I opened an account on August 5 when there was a 2gb monthly promotion on and still haven't received my free gb. How do I go about getting them?

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@CoryWiseman 

if you Activate online you will getting.

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
   Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

[JK8 · Accepted solution]

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@CoryWiseman wrote:

I opened an account on August 5 when there was a 2gb monthly promotion on and still haven't received my free gb. How do I go about getting them?

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Did you use the promo code and activate on a plan $35 or higher?

If yes, contact a CSA to see if they will add the promo to your account.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.