16 digit voucher

[stokelycat]

website is not accepting my just purchased 16 digit voucher. Now What?

[dust2dust]

Yeah 16 digits doesn't sound right. Were there any instructions on the voucher like calling #123 or something?

[softech]

@stokelycat   where you got your voucher from? 

Check this voucher-catalogue thread and maybe it can guide you where you find the 12 digits code from previous examples

https://productioncommunity.publicmobile.ca/t5/Get-Support/Voucher-Catalogue/m-p/479165#M343905

[Timer]

@stokelycat 

add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #, on the receipt

[esjliv · Accepted solution]

Did you try 12 digits in your My Account as well as calling 611 @stokelycat ?

Some vouchers are said to take 24 hours to activate, are you receiving an error message?

If issues persist adding this to your account, submit a ticket to CSA for assistance to have it added for you.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[stokelycat]

Thanks. Tried that first.

[stokelycat]

Thanks. Tried that first.

[esjliv]

@stokelycat  - 16 digits. Is there a 12 digit number on the voucher somewhere?

Try calling 611 to add your voucher to your account.