12gb plan didn't activated on renewal

[Zozr]

My renewal was set was Oct 31 and I changed my plan to the 12gb several days before then and it said it would start with the next payment.

I made the payment and just checked and it's still the 6gb plan?

[Mary_M]

Hey @Zozr

Sorry to hear about that !

I have received your message; I'll look into it and get back to you very soon!

Cheers,

Mary

[Rockdaddy22]

At least it's an easy fix.

[geogolem]

same thing happened to me - I PM'ed @Mary_M

[Databoi11]

This is something a moderator can help you with.

@Shazia_K