12MONTHS12GB not accepted

[toelvie]

Card on file was stolen, so just reactivated today, old plan $40 4.5gb @3g.

I just tried to apply the new plan that is $40 5gb @4g as well as applying the code, but the code was not accepted.

[dust2dust]

Click the Chatbot (SIMon) down below and start in to trying to contact them. You might end up choosing to send a private message. But the ticket method is preferred. Tickets are a bit convoluted to get there.

[toelvie]

Umm, how do you contact support? Lol

[dust2dust]

Yup. And if you do that then there's no pro-rating here. But maybe trying to ask support just on this new day they might be able to do something for you.

[toelvie]

Yes I see that, looks like I'll need to wait till next renewal date, as I just renewed today, and when I select upgrade my plan now, it wants another $40

[hTideGnow]

HI @toelvie   you "just reactivated", I think you meant you change sim card on your current account?

Yes, that code won't work for existing customers.  So, the $40 for 15 GB is the best deal for now. 

[toelvie]

I see another customer has same issue, been advised to take the 15gb plan.

I'll look for that

[dust2dust · Accepted solution]

The code is not applicable to existing accounts. You can however get the other 4G 15gb plan instead.