11-09-2022 01:56 PM
Can't log into account to update payment method because apparently last payment didn't go through.
Have tried to log in, have reset password a few times. Keeps saying password successfully changed. Then I log in and get wrong password?
Suggestions?
Solved! Go to Solution.
11-09-2022 02:53 PM
@Brigross71
Try refreshing your browser by clicking on the circular arrow then clear cache, cookies and go incognito.
11-09-2022 01:59 PM - edited 11-09-2022 02:00 PM
@Brigross71 hi first try a different browser in private or incognito mode if that doesn't work or password reset then
to reset password or account email you need the help of a service rep
There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca
Or private message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user
