~**1 Support ticket needs to be made urgently!**~

[qazanfar]

I need direct help from Public Mobile Customer Agent. My old mobile fone number from expired sim card has not been still re-assigned. With the loss of that mobile fone # (and bad fortune of broken device) I cannot get into Gmail any longer. There are __NO Other GMail recovery options. Platforms like Ebay, where I may have bought expensive item of regretably defective nature, were also logged into by Gmail. Today without my old number I cannot view old purchases I made from that buy-sell platform to claim my refund and communicate with vendor of shady, sketchy products. Please someone escalate this to actual agent. I tried hard to find that option but in place was led here.

[computergeek541]

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@qazanfar wrote:

After I've sent the private message to him/her is there any way to get to 1 point on this site that would allow me to see record of my writing? LIke sent folder

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As long as you're logged into your Community account, you can use the following link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/outbox

[qazanfar]

Hi 
After I've sent the private message to him/her is there any way to get to 1 point on this site that would allow me to see record of my writing? LIke sent folder

[qazanfar]

I believe me haven't read any message from 1 of them until now. Thanks for escalating! It's very stresful problem

[CSA_PM]

Hello @ qazanfar,

You’ll need to send a private message, and one of the agents will be able to check what options are available to help you.

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage    

[computergeek541]

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@qazanfar wrote:

I need direct help from Public Mobile Customer Agent. My old mobile fone number from expired sim card has not been still re-assigned. With the loss of that mobile fone # (and bad fortune of broken device) I cannot get into Gmail any longer. There are __NO Other GMail recovery options. Platforms like Ebay, where I may have bought expensive item of regretably defective nature, were also logged into by Gmail. Today without my old number I cannot view old purchases I made from that buy-sell platform to claim my refund and communicate with vendor of shady, sketchy products. Please someone escalate this to actual agent. I tried hard to find that option but in place was led here.

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I've escalated this and you can expect a private message from CSA_Agent around 8am to 8:30am eastern time.  Please note that there are no guarantees in getting an old phone number back.