change subscription

[sakri]

how can  I change my subscription to 1gb which is cost 19.99 cad  i couldnt see it in the app but my husband use it in his phone

[hairbag1]

@sakri 

you can only change to plans that are available when you log in to your account as not all customers can get same plans. If you have a more costly plan that $19, chances are you can't downgrade...only upgrade.

[slusagm]

if you don't see it on the Change Subscription on your My Account, then the plan is not offered for you , you really cannot change to it.  Sorry