1 GB data add-on missing

[janniliu]

I signed up for public mobile account back in 2019 with $15 monthly plan with 1GB promotional free data add-on, and this month I found my 1GB free add-on data missing…

Anyone could help with this issue?

Thank you.

[Nezgar]

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@janniliu wrote:

I signed up for public mobile account back in 2019 with $15 monthly plan with 1GB promotional free data add-on, and this month I found my 1GB free add-on data missing…

Anyone could help with this issue?

Thank you.

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Those sign-up bonuses are usually ONE TIME add-ons. The bonus data is not used until all of the data in your regular 30day plan has been consumed. Then anything left-over from the add-on bucket remains available and unused until the next cycles data is used up.

If you no longer see your 1GB free add on visible in your self-serve portal, it just means that after all the years since 2019, you finally used up that 1GB of data over what your regular 30-day plan has offered.

[Meow]

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[Handy1 · Accepted solution]

@janniliu  If still not there contact support for a update 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

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[esjliv]

@janniliu - was the 1GB promo date addon to be added on fresh each renewal going forward for as long as you are a customer?

If so, click the circle arrow thingy below to see updated/latest info. on your My Account?

OR, was this a promotional addon that had an expiry date?

[Handy1]

@janniliu  

Check add-ons /mins /Data

For most up to date account info