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Great Citizen / Super Citoyen

Public Mobile text message

I got this message as text today. Do any one has any additional details on the following message:

 
Public Mobile here. Unresolved complaint about telecom or residential TV service? CCTS may be able to help. 1-888-221-1687 or www.ccts-cprst.ca. To learn more about your rights as a wireless consumer and to view the consumer checklist, visit https://www.publicmobile.ca/privacy-legal. Free msg.
 
Ici Public Mobile. Plainte non réglée au sujet de vos services de télécom ou de télévision? La CPRST pourrait vous aider. 1-888-221-1687 ou www.ccts-cprst.ca. Pour tout savoir sur vos droits à titre de consommateur de services sans fil, https://www.publicmobile.ca/privacy-legal. Msg gratuit.
 
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Mayor / Maire

Re: Public Mobile text message

Looks like we all got that same message.

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Mayor / Maire

Re: Public Mobile text message

@Roger3 

I have gotten this text today also. Public Mobile sends these texts every few months. 

 

 

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Mayor / Maire

Re: Public Mobile text message

@Roger3 They are probably required by law to send them

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Model Citizen / Citoyen Modèle

Re: Public Mobile text message


@Roger3 wrote:

I got this message as text today. Do any one has any additional details on the following message:

 
Public Mobile here. Unresolved complaint about telecom or residential TV service? CCTS may be able to help. 1-888-221-1687 or www.ccts-cprst.ca. To learn more about your rights as a wireless consumer and to view the consumer checklist, visit https://www.publicmobile.ca/privacy-legal. Free msg.
 
Ici Public Mobile. Plainte non réglée au sujet de vos services de télécom ou de télévision? La CPRST pourrait vous aider. 1-888-221-1687 ou www.ccts-cprst.ca. Pour tout savoir sur vos droits à titre de consommateur de services sans fil, https://www.publicmobile.ca/privacy-legal. Msg gratuit.

 These messages are mandated by the CRTC to be sent by every cell service provider every few months. 

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Mayor / Maire

Re: Public Mobile text message

The message is legit and Public Mobile sends same message a few times a year.  CCTS is who to complain to if you have dispute with Public Mobile and you feel it isn't getting fixed in timely fashion.  Once you've seen this message, ignore future copies of it.

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Deputy Mayor / Adjoint au Maire

Re: Public Mobile text message

You will get this once a while on cell service provider. 

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Good Citizen / Bon Citoyen

Re: Public Mobile text message

I received a similar text message yesterday. As I'm on an older basic plan, I believe 50 calls /text messages per month, will these types of 'public message' reports count against my monthly limit?

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Mayor / Maire

Re: Public Mobile text message


@cory_c wrote:

I received a similar text message yesterday. As I'm on an older basic plan, I believe 50 calls /text messages per month, will these types of 'public message' reports count against my monthly limit?


@cory_c 

It should not count.  You could verify by checking against your usage history.  

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Mayor / Maire

Re: Public Mobile text message


@cory_c wrote:

I received a similar text message yesterday. As I'm on an older basic plan, I believe 50 calls /text messages per month, will these types of 'public message' reports count against my monthly limit?


@cory_c   You have unlimited incoming texts on the $10 plan, so incoming texts will not count.  You are limited to 50 outgoing texts and 50 incoming/outgoing calls on your plan.