No cellular service suddenly...help pls

[Ichong88]

Been a PM subscriber for the past couple mths and then suddenly today I can't get a cellular signal?! Please help. Have rebooted phone 3 times and have read a few other ppl are having the same issue. Is there a solution for this?! I have an iPhone 4s with up to date iOS if that makes any difference.

[Ichong88]

Thanks Shazia!  That did the trick.  It's strange that i had "no service"....I've never had that issue before. 

[srlawren]

Please let us know how that works out for you, @Ichong88.  

[Ichong88]

Ok. Thx. I'll give that process a shot when I get home from work.

[Shazia_K · Accepted solution]

@Ichong88, 

You will need to reset your network settings, can you back up your phone first? in order, for you to not lose any content on the phone.

Here is how to reset network settings, 

Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before. If you have another device, see if you can connect your carrier's network with it in that location

If it still does not help, then simply send me a private message with your Public Mobile phone number.

Thanks,

Shazia

[Ichong88]

An Apple iPhone 4s. It was working fine for the past mth.

[Shazia_K]

Hello @Ichong88, 

I'm sorry about this,

What phone are you using? 

Thanks,

Shazia