No account with PM but disabled old provider

[JeremyB]

Seems like I'm having the same issues as a number of other users. 

http://productioncommunity.publicmobile.ca/t5/Discussions/WHAT-IS-THIS-BS/m-p/117770#U117770

http://productioncommunity.publicmobile.ca/t5/Discussions/Unauthorized-porting-of-phone-number-out-o...

http://productioncommunity.publicmobile.ca/t5/Discussions/HELP-PLEASE-My-ported-in-from-Rogers-No-Se...

Though my transfer was in from Fido who confirmed that my number was transfered out. I had PM'ed one of mods ten days ago about a diffrent matter but frankly I'm not very keen on waiting 12 or so days with no service 😞 

[JeremyB]

I got the cell plan from the promotional offer, as I had ordered my sim card proir to the cut off.

Support took about 4-5 days? Long but not as bad as the estimated 12+ days.

[talkalot]

What new data cell plan? How long did they take two months.

[JeremyB]

@talkalot No, they resolved my issues yesterday. I'm posting off the new data/cell plan now.

[talkalot]

Exactly and Public Won't Help You At All? They just playbthe stale Game.

[JeremyB · Accepted solution]

This has been resolved with the help of Shazia_K, happily now on Public Mobile. 

[MoreYummy]

@Saray_O  is another mod .

There are mor thane 3, but they using the same system according to what dave said.

[rinkoedo]

According to latest support update, you can expect a 12-day wait to first response. At this point, you should escalate to Telus for any unauthorized porting of your number.

http://productioncommunity.publicmobile.ca/t5/Announcements/Update-on-support/td-p/114863/page/22

[JeremyB]

Could still use some help with this. Are there other mods I could tag besides the three I found and tagged on the original post?

[JeremyB]

Proably as a set of 'incomplete application' signups for remarketing purposes. Same way abandoned shopping carts work maybe. 

Isn't much for it, I'd like to use PM, I hoped I'd be able to just go through the signup proccess but of course you can't port your number over once it's already been ported  over haha. 

[kav2001c]

There probably is an account number but you do not have access to it

They recorded your info (name/address/credit etc) somewhere 

[to_munda]

Ditto @rinkoedo

[rinkoedo]

Yes. But my old carrier said they need an account number from public so they can process as a win back. Since I never completed the sign up process, I don't have an account number.

[kav2001c]

@to_munda there is a reversal process but with huge backlog I doubt it's even possible at Public right now

Best way is get old carrier to port number back

[to_munda]

To my understanding, once a port has been completed, it can't be cancelled !

[Wa]

Hi there i am having the same problem there are two things you can do. either you have to wait or you can talk to your previous provider if they can cancel the transfer.