Need help - Activation still pending since 12+hrs for a number porting

[smithdeendra]

Hi,

I got my new simcard yesterday and submitted the activation request with porting.

how long will it take? I feel 12+ hrs is way too much.

Help on this is highly appreciated.

[crazycolby]

2 of my friends ported in from fido, both of them only took about 1 hour.

[Triton72]

May sound simple, but did you turn off phone and turn back on?

[Luddite]

Include the following info in your private message:

• old carrier account number, exactly as shown on your bill
• old carrier phone number
• the name, exactly as shown on your bill
• an Alternate Phone Number; someone else’s, not your own

Also, try your Chatr SIM. It should work until the port-in completes. DO NOT cancel your Chatr account; that will happen automatically.

[smithdeendra]

@CaNuCk07 Thank you so much.

sent PM to the moderator.

[CaNuCk07]

@smithdeendra then chatr should be a normal port, no issues there.

As for moderators, i tagged one up above @Shazia_K, if you click on her name you can send private message to her.

[smithdeendra]

I am very new here not sure about the names of moderators. Can anyone mention the tags of moderator, will PM them separately

[smithdeendra]

Chatr

[CaNuCk07]

@smithdeendra  where are you porting from?

[CaNuCk07]

@smithdeendra  You should send a private message to the moderators, most likely your port is stuck.

THey can help you out.

@Shazia_K

[CalvinW]

@smithdeendra Usually takes 1 to 2 hour for complete port, where you will receive a port successful text from PM. You've most likely ran into a port error.