Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[hendooo5]

Too bad our loyalty plan is being cancelled. Guess it's time to look for alternatives for our family's phones

[fixin]

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@sigdog wrote:

Does anyone know what happens to the ongoing rewards for past referrals? I looked in the FAQs but could not find any information.

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Your referrals (Each of them) you will now earn 1 point per referral rather than $1 off your bill per person referral.

[sigdog]

Does anyone know what happens to the ongoing rewards for past referrals? I looked in the FAQs but could not find any information.

[ninjastar]

Never. They want to show a strong balance sheet with consistent subscription that average $40, not ones that they are losing on. This will make a case for a sell off to another company. They have Koodo. They don't need PM. 

[on2wheels]

https://www.telus.com/en/about/news-and-events/media-releases/telus-reports-operational-and-financia... 

From their social media. Check out this cringey line:

“For 2024, we have established ambitious financial targets, building off our leading growth profile and operating execution excellence. Our financial outlook reflects continued healthy growth within our core TTech business as we maintain our consistent focus on profitable customer growth driven by continued demand for our superior bundled offerings over our leading broadband networks. "

ANyone who's had issues here knows the frustration of contacting support and getting something fixed, especially when it's urgent.  Will they allow CS reps here to call people now or take calls?  Is the Visa card problem fixed now?

[Shutdown]

That's only because of freedom mobile though. They were simply matching freedom plans.

[Shutdown]

I could see them reversing if they lose a lot of subscribers to freedom mobile, since telus won't want a strong 4th carrier who can compete with them and doesn't match their plans.

[sa7375]

PM! Your decision to converge everyone to the new 'Public Points program' seems firm & final. OK, but please find a way to move on, offering alternative plans — plans that make financial sense to both — the subscribers and PM. 

In an earlier post, I had recommended an annual plan of $119 for unlimited talk and text with 15 GB of data — as offered by Freedom Mobile — but there can be more annual plans offering 50 GB etc. At least make your plans competitive, if not cheaper, than the market. 

By choice, I do not want to leave PM, but at the same time do not want to pay more than the market.

[suburban_explor]

Idk how anyone’s surprised about this. There used to be rumours that public moble was shutting down, instead they did a rebrand. Obviously  Telus stake holders Arnt happy about people on old rewards who are saving money, and what do you think they care more about? Making someone happy who’s saving money, or sucking every dollar possible out of anyone they can. Welcome to capitalism baby. 
I really hope someone in government gets crtc out of the way and lets REAL mnvos into Canada. Bring on that sweet sweet $20 unlimited baby 

[ily]

They ask for your phone number. I'm guessing complaints with the same phone number get merged into one automatically?

[mikasik2]

Public Points are dumb

[supercollider]

Public Mobile was already starting to make me think about an alternative but this move cements it. This is a big betrayal so thanks for making that decision for me.

[mahsere]

Look like time to move on after being a customer for almost over  10 years... Feel like the greed with those big companies getting crazy.. As a company ask yourself why people will stay using your company when others like pc mobile offer better deals.. Good bye forever 

[RUSTY01]

Hey PM!

You got 9 Bravos and 1,200 customer replies. Does that mean anything to you? 

[mc60]

The axing of this plan was a good opportunity to review what I need for my family and IoT devices. The competition is juicier than anticipated. 2 sims have been axed. 5 more will be ported out/axed once the the switch to public points go through, and several have been downgraded to lower price points after an opportunity to review usage. Thanks for the incentive Public Mobile!

I will then be evaluating whether the lack of key features and international roaming justifies paying the same price to PM vs fully featured competitors.

[RUSTY01]

I have over 80 referrals. I grinded my butt to get them. Friends, family, coworkers, etc. A lot of them are angry as I really ramped how good PMs loyalty was. Thanks PM! I appreciate that!  I'll be advising them to make CRTC complaint for Baiting and switching. You marketed the rewards on your sales pages. NOT COOL!

[RUSTY01]

Really? Per complaint? What if people made a bunch of fake accounts..  not sure that's true.

[Baudzila]

It is really sad to see the old rewards program go. I just hit my 5th year of loyalty and was hoping to benefit from that. It feels like PM doesn't value loyal customers, especially when most of the best new plans are only offered to new activations.

[ger01]

"provide our subscribers with more ways to earn and spend rewards"

This is a straight up lie. I won't be "earning more" with this switch, rather I will be paying more!!! I will be screenshotting all these posts and filing a complaint. In the meantime, any suggestions on what to stream on 5G to use up this useless data "gift"? What would be better is if everyone coordinated to heavily stream their data at the same time... That said, the old provincial plan promo is still cheaper for me than any of the new plans that have been offered. Not sure what I'll do.

[NDesai]

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@edeepm wrote:

Cant believe this hasnt been reversed yet

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They had lots of time to prepare and lots of work has already been processed in the backend. It would be very doubtful that they will reverse this change. No one here wants this, but we are just their customers. 

[softech]

@Hollister 

the reason they reversed the decision was not because of criticism but more because Chatr and Lucky refused to follow, so, PM was the lone one to start the "trend" and they have no choice but to reverse

[ShawnC13]

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@Hollister wrote:

I’m late to the party in this thread. It is still not too late for PM to reverse course. Remember when they tried to roll out the Provincial plans a little while ago. They received so much criticism that they abandoned those plans.

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LOL I started on the 2016 Fall Promo and it was a Provincial only plan as well with 12GB over 90 days for $140.  SO $40/4gb and Provincial calling.  Now I have the $34 50GB Can/US plan.  My cost has gone down $6 and my data has increased over 10X and I have Can and US usage.  PM has been a pretty good place for plans improving and cost decreasing

[ShawnC13]

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@golfball wrote:

Oracles, you guys are the ones interacting with the other community users directly in this thread and the closest thing to a "PM representative" at this time. Just know that the frustration users are having is really caused by the actions of Public Mobile, and not you.

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@golfball totally understand that, it is when we (Oracles) start getting called names.  Just tyring to keep a clean and informed thread happening

[golfball]

Oracles, you guys are the ones interacting with the other community users directly in this thread and the closest thing to a "PM representative" at this time. Just know that the frustration users are having is really caused by the actions of Public Mobile, and not you.

[Hollister]

I’m late to the party in this thread. It is still not too late for PM to reverse course. Remember when they tried to roll out the Provincial plans a little while ago. They received so much criticism that they abandoned those plans.

[ninjastar]

Racist remarks? Over a phone plan? Bit of a stretch... 

[inah_1305]

same here. i just want to change my $34  to the $29 , but they couldnt do anything..

[fixin]

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@Patrick_PM wrote:

🤔... I'm getting the impression folks prefer the old Rewards program over the Public Points™ program ... 🤣

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It's clear that you save more $$$ on Legacy! 🤔 Who would buy a calling add on when you could just send an audio file internationally.

[Wolfcore]

This sounds like obvious gaslighting to me, and pre-emptive wording used to justify purposefully shutting down the thread in the near future (to hide criticism and outrage), while having an excuse built-in and ready to go.

I've been following this thread very closely from the beginning; spending more time here than I'd like to admit. I've read every single comment, and have been refreshing the page very often. I'm sure there have been messages that I have missed (due to them being removed by mods before I could see them), but to say that it's "out of control" would be clearly untrue.

In order for something to be out of control, you'd have to not be able to control it. It appears to be very controlled, as even me, who has been here this much, has seen almost nothing in terms of what you're describing. In your own words, a "small number of users" have been doing this. This small number of users are clearly easily being controlled, or there would be more evidence of them causing chaos.

To me, it just sounds like you guys are getting ready to shut down the thread, due to being given your marching orders, and an excuse is needed. Because what you're describing is in no way the reality of this thread, and everyone can see that. 

[stbFrmrPMcust]

I put up with Telus network issues in my area because of the legacy rewards.  With this switch, will take my family lines elsewhere.