We're 6 weeks into this announcement, and we haven't heard a single word from them officially (unless you count the responses to CCTS complaints, where they've stood their ground). They've lied to us, sneakily removed bonuses before this announcement in order to reward us even less, they then gaslit us by saying that they're doing this to give us more value, they gave us data gifts that they know nobody needs, and attached expiry dates to them, they've had their minions attack us, silence us, but allow them to freely say whatever they want, etc.
Multi-billion dollars corporations don't play nice, they aren't looking for "negotiations" with their consumers. These people run Canada, there's no reason for them to negotiate. So no, being polite to somebody like this isn't going to change anything. In fact, they want you that way. The less anger, the better for them. It's one of the reasons why they keep deleting messages. The only way you win against corporations like this, is to make a big public fuss, and force them into a position to defend their reputation; it's the only way. Sad thing is, they pay so much money to the mainstream media via ads, that you'd never see them cover it, and voicing your frustration on their own platform like this, has little value, as they are able to control the narrative via their Oracles/mods.
In the end, your only real option is to cause a massive scene off-site, on somewhere like X, or just leave, and hope they offer you something good to come back. I guess you could also do what others have done, which is to contact the CS Agents and be given some free months of service, or free data, but those will never equate to what was lost with the removal of these rewards.
They'll be losing a lot of customers once the change officially happens and people see their rates go up though, that's for sure. Without the legacy rewards, they aren't all that competitive. I've posted so many comparisons here, where PM ends up in dead last amongst the budget brands. It's actually pretty sad what they've become.
