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Until January 1 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

Alan_K
Deputy Mayor / Adjoint au Maire

*This offer has been extended to January 1, 2019.

 

*This offer is online-only.

*Online SIM delivery may be longer than usual until Canada Post rotating strike has ended. For the time being, we recommend you pick up a SIM by visiting one of our retail partners. To find your nearest participating retail partner, click here.

 

Hey Community,

 

From November 15th, 2018 until January 1st, 2019, you and your friend can each get a $25 credit when you refer them to Public Mobile and they activate online.

 

Get the full scoop below.

 

Taking advantage of this promo is easy. Just follow these steps:

As a Public Mobile customer you need to:

  1. Be a good pal and refer a friend to Public Mobile.
  2. Tell your friend that they need to successfully activate online on a 30 or 90-day plan during the promotional period and include you as their referrer in order to be eligible for the promotion.
  3. The one-time $25 credit will be applied to your Self-Serve account within 72 hours of your friend’s online activation. In addition, you will continue to be eligible for the $1 referral credit off your monthly bill for as long as your friend stays with Public Mobile.

 

Your friend will need to:

  1. Activate a Public Mobile SIM card online on any 30 or 90-day plan at activate.publicmobile.ca.
  2. Enter your active Public Mobile phone number on the referral page during the activation process. Be sure they enter your number and not their own so you get credit for the referral.
  3. The one-time $25 credit will be applied to their Self-Serve account within 72 hours of activation.

 

FAQs and terms and conditions are below. Happy referring!

 

-Public Mobile Community team

 

FAQs:

Spoiler

Refer a Friend Promotion FAQs

  1. If I am referred and then I refer a friend or family member am I eligible for both sender and receiver rewards?
    Yes, you are. This means that you would receive one $25 credit for being referred. Then, after activating with Public Mobile, you are eligible to take part in this promotion as a referral sender and earn $25 Refer-a-Friend credits during the promotional period. Learn more here.
  2. I am a Legacy customer. Am I eligible for these rewards?
    Legacy customers are not eligible for rewards. However, Legacy customers’ referrals are eligible for this offer, and can receive a one-time $25 account credit.
    To learn more about Reward eligibility and Rewards,visit publicmobile.ca/rewardrules . If you would like to take advantage of this promotional offer, our support team can help you switch your plan to one that is currently available.
  3. As the referral receiver, am I eligible for the ongoing $10 Refer a Friend Reward credit, as well as this $25 Refer a Friend credit?
    No, these credits are not stackable. Instead, you will receive a total of $25 via an account credit, rather than the ongoing $10 Refer-a-Friend Reward credit.
  4. When does this promotion end?
    This promotion will end January 1, 2019 11:59PM ET.

    Terms and Conditions

    Referral sender (current Public Mobile customer)

    • All existing Refer a Friend eligibility requirements and rules apply. To learn more, visit publicmobile.ca/rewardrules.
    • While Legacy customers are not eligible for Public Mobile Refer a Friend rewards, Legacy customers’ referrals are eligible for this offer, and can receive a one-time $25 account credit.
    • You and your referee have to accept these terms to participate in the program.
    • You can only refer individuals with whom you have a personal or family relationship to ensure compliance with Canada's anti-spam legislation.  
    • You can’t refer yourself or an existing Public Mobile customer.
    • TELUS team members, contractors, sales representatives acting on TELUS's behalf and associates at retail locations who receive special pricing are excluded from this promotion.

    Referral receiver (your friend)

    • Must activate on a 30 or 90-day plan with Public Mobile.
    • You must input the referral information (referrer’s Public Mobile phone number) during your activation.
    • You and your referrer have to accept these terms to participate in the program.
    • After activating with Public Mobile, you are eligible to take part in this promotion as a referral sender.

    OTHER

    TELUS assumes no responsibility for lost, delayed, damaged or misdirected referrals or communications or for any failure of the website, for any problems or technical malfunction of any computer online systems, servers, access providers, computer equipment, software, failure of any e-mail or referral to be received by TELUS on account of technical problems or traffic congestion on the Internet or at any website, or any combination thereof including any injury or damage to your (or any other person's) computer related to or resulting from this program. TELUS reserves the right, at its sole discretion, to change, cancel or suspend this program should a virus, bug or other cause beyond the reasonable control of TELUS, corrupt the security or proper administration of the program or for any other reason. Referrals are subject to verification and will be declared invalid if they are illegible, unintelligible, falsified, altered or tampered with or unlawful in any way. Referrals submitted by unauthorized means will be disqualified. In the event that it has been determined that a referral has been made in a manner not sanctioned by these terms, you and all of you referrals will be disqualified from this program and any referral credits that have been awarded will be deducted. You agree to abide by the terms of this program and the decisions of the TELUS team, which are final. This program is subject to all applicable laws and regulations.

    TELUS may end the promotion or change any of the terms at any time, without notice and without obligation to award any promotion.


    PRIVACY

    Your privacy is important to TELUS. We have a long-standing policy of protecting the privacy of our customers in all of our business operations. Please visit telus.com/privacy for more information on the principles that govern the collection, use and disclosure of personal information. These principles reflect our continuing commitment to protecting our customers' privacy.

 

343 REPLIES 343

@Errn, I rarely have an issue with Public Mobile.  It's the shared Telus and Bell network across the country, so if you're near either company's tower, you have great service.

 

I'll tell you frankly, the lack of any voice help is a deterrent for a lot of people, and the private message to the Moderator_Team for support while good and correct, it's flaw is the volume of issues get rather large, and response times are delayed for days at a time.

 

The online forum (the community) can assist greatly, and often can get you on your way quickly.

 

If you're on call for your job, because you depend on this device for communication, be prepared, and have a backup contact method available.  Do not rely on a single device.

Carld123
Deputy Mayor / Adjoint au Maire

@Errn

Personally ive had no issues..autopay and credit card related payment issues seem to be the biggest issue...myself i always keep a balance in my account to cover the plan cost and so far so good..

Errn
Great Neighbour / Super Voisin

Hey, I recently came back to PM after years of having no phone. I attampted to use Fizz but their telecom company is a literal garbage fire. Could you elaborate on glitches you are experiencing with PM? I want to have an indea of what to expect as my job is on-call.

 

Thanks!

Carld123
Deputy Mayor / Adjoint au Maire

@Errn..when did they register at PM? Takesupto 72 hrs at times to show up..and of course they did it online?

Errn
Great Neighbour / Super Voisin

I used my friend as a referral but I don't see the 25$. Just 2$ for autopay. 

Chikchat
Good Citizen / Bon Citoyen

You can get the sim from Walmart and activated the account online by yourselves at home, not by the store.

gun_veer
Good Citizen / Bon Citoyen

I know but sadly to say that this 25$ cashback offer is only valid for online purchases, i already bought one new connection from wallmart and i even havnt got 25$ reward nor my friend got it either. So to avail that 25$ rewards u have to go via online process.

shartomjam
Town Hero / Héro de la Ville

@chiranjit wrote:

My friend is interested with the offer. But she wants to get the sim card immediately. But this offer is not valid for offline purchase of sim from Walmart. Right? Then how can she get it?


Some Walmarts will sell just a SIM card.  If you just buy a SIM card without activation, you can activate at home online and will qualify for this offer.  You can also get a sim at WOW Mobile and The Mobile Shop. 

syphone
Good Citizen / Bon Citoyen

Go to London Drugs and ask for a SIM.

chiranjit
Great Neighbour / Super Voisin

My friend is interested with the offer. But she wants to get the sim card immediately. But this offer is not valid for offline purchase of sim from Walmart. Right? Then how can she get it?

Gonzo
Model Citizen / Citoyen Modèle

Write a private message to the @CS_Agent through your account. Be sure to include your account info, including PIN, as it makes the process a lot easier! They are taking note of which outlets make it difficult to purchase SIMs, but that’s probably not going to help you right now, if you still haven’t got your SIM. They actually extended this promo to allow for the Canada Post strike.

Nwelsh2398
Great Neighbour / Super Voisin

It definitely isn't fair 

I don't have a London drugs near by 

How do I go about messaging public mobile? Thanks 

Gonzo
Model Citizen / Citoyen Modèle

@Nwelsh2398, it’s not fair, but it’s Walmart policy, which apparently disregards the individual policies of carriers like PM. Some Walmart’s will still sell you the SIM cards; most won’t. Very frustrating. Other users on this forum have had better luck at places like London Drugs.

PM doesn’t have a call centre, so your only complaint option is through a private message.

Nwelsh2398
Great Neighbour / Super Voisin

I went into my local walmart and they refuses to sell me the sim card separately so I couldn't activate online . How is this fair? From the postal strike I had no choice but to go into the store.  

Is there a contact number for public mobile. I don't see the fairness 

thathornergirl
Great Neighbour / Super Voisin

Is there a delay on this promo?  It's been a few weeks.  I've had 1 email from a moderator that said they'd help - but that was a week ago.  😕  The issue seems to be my referral friend had a ported number from Koodo, but has been a PM for awhile.  Would love to see this fixed!

Gonzo
Model Citizen / Citoyen Modèle

@gun_veer, you might want to start a new thread for this kind of problem in the future. 

 

To answer your question, this promo was for online activation only. In store activations do not qualify, unfortunately.

gun_veer
Good Citizen / Bon Citoyen

I havnt got any rewards of 25$ for reference in store??

Chikchat
Good Citizen / Bon Citoyen

@Dunkman wrote:

@Chikchat

You can try to contact moderator via private messaging.  Explain your situation and see what happens.  Hopefully, they can help.  No Guarantees though.


Thanks for your advice, got excellent help from Modulator and get the promo credit back.

Chikchat
Good Citizen / Bon Citoyen

Well I read that before I when to the store for the SIM car, then the store told me they can do that for me without problem but they were wrong.  Can I cancel the transaction then reactivated it by myself?


@smartjag29 wrote:

How's it done, do I tell you my friends name or the other way round?


@smartjag29

You could start by reading the actual announcement = the first post in this thread? All the information is there. Emphasis is that you NEED to activate yourself, at home and NOT in the store.

smartjag29
Great Neighbour / Super Voisin

How's it done, do I tell you my friends name or the other way round?

Chikchat
Good Citizen / Bon Citoyen

Thanks for the advice, Still learnign how this Community work.

Sent a message to Moderator_Team just now.

 

@Chikchat

You can try to contact moderator via private messaging.  Explain your situation and see what happens.  Hopefully, they can help.  No Guarantees though.

Chikchat
Good Citizen / Bon Citoyen

I was at Walmart to get a sim for the promo myself, Walmart people told me they can get do that for me and still get the $25 credit promo so I did that in store.  Now I didn't get the $25 credit and the new account only gets $10 credit.  Anything can be done to get the $25 credit for both?

akrit
Good Citizen / Bon Citoyen

Alan really happy to see this promo back as it was highly asked for and looked forward to, but I think timing is wrong.  We need to get the current wait times down back to a normal 2-4 hours not 2-4 days (or longer) and I think it should be for a little longer may be upto January 1 2019 (As a start of the new year). And also can it handle a large increase in activations without putting extra pressure on the moderator resources?


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *

akrit
Good Citizen / Bon Citoyen

So it is only upto December 16?

Will this be still available till January 1 2019? Because I have a friend who is going to come to Halifax and I could refer to him then.

mimmo
Retired Oracle / Oracle Retraité

no it shows up within 72 hours, as long as they entered your number as a referal

smartjag29
Great Neighbour / Super Voisin

I've recommended a friend today, so do we need a code to get $25 rebate?

shartomjam
Town Hero / Héro de la Ville

@romik_D wrote:

I referred my partner today but nether 2 of us got the 25$. 

I put my number while registering him. What should I do now?


It usually takes up to 72 hours for the credit to show in your account.  Please note, this $25 credit is only for ONLINE activations, not in-store activations.

romik_D
Great Neighbour / Super Voisin

I referred my partner today but nether 2 of us got the 25$. 

I put my number while registering him. What should I do now?

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