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Moderator

System maintenance - On June 21st, 2020, 00:00 ET – June 21st, 2020, 10:00 ET

Hi Community,

 

Between June 21st, 2020, 00:00 ET – June 21st, 2020, 10:00 ET, you won't be able to do the following:

 

  • Access your Self-Serve account
  • Activate a new account

19 06 2020.PNG

We apologize for any inconvenience this may cause.

 

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

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Mayor / Maire

Re: System maintenance - On June 21st, 2020, 00:00 ET – June 21st, 2020, 10:00 ET


@Silvio_M wrote:

 

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **


 @Silvio_M 

I don't know if that's your "signature" but you may be interested in removing some private information from a couple recent posts from customers.

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Mayor / Maire

Re: System maintenance - On June 21st, 2020, 00:00 ET – June 21st, 2020, 10:00 ET

@Silvio_M Thanks for letting us know! Less posts about this fill be created during that time probably.

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Model Citizen / Citoyen Modèle

Re: System maintenance - On June 21st, 2020, 00:00 ET – June 21st, 2020, 10:00 ET

@Silvio_M Hi just wondering if this will effect autopay? This is my renewal date.

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Model Citizen / Citoyen Modèle

Re: System maintenance - On June 21st, 2020, 00:00 ET – June 21st, 2020, 10:00 ET

@Carniam Should not affect autopay, but will prevent manual payments via self serve. 

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Mayor / Maire

Re: System maintenance - On June 21st, 2020, 00:00 ET – June 21st, 2020, 10:00 ET

Best to be safe and make payment a day in advance if your renewal date is the 21st.

 

 

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Great Citizen / Super Citoyen

Re: System maintenance - On June 21st, 2020, 00:00 ET – June 21st, 2020, 10:00 ET

@Carniam my autopay was affected last time. The only thing that worked to reset my account was calling 611 and entering the exact amount due and paying by credit card. It went through immediately and my phone started working right away. 

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Model Citizen / Citoyen Modèle

Re: System maintenance - On June 21st, 2020, 00:00 ET – June 21st, 2020, 10:00 ET

@J-L sorry to hear. I did not experience any issues during this shut down thankfully.

Town Hero / Héro de la Ville

Re: System maintenance - On June 21st, 2020, 00:00 ET – June 21st, 2020, 10:00 ET

I noticed this because I couldn't log in my self serving account.

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Mayor / Maire

Re: System maintenance - On June 21st, 2020, 00:00 ET – June 21st, 2020, 10:00 ET

@Silvio_M 

 

Thank you for the heads up we will be certain to acknowledge this when customers come asking why isn't self serve working LOL

 

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