06-19-2020 11:30 AM - edited 06-19-2020 11:35 AM
Hi Community,
Between June 21st, 2020, 00:00 ET – June 21st, 2020, 10:00 ET, you won't be able to do the following:
We apologize for any inconvenience this may cause.
** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **
06-27-2020 08:14 PM
I noticed this because I couldn't log in my self serving account.
06-21-2020 06:52 PM
@J-L sorry to hear. I did not experience any issues during this shut down thankfully.
06-21-2020 02:19 PM
@Carniam my autopay was affected last time. The only thing that worked to reset my account was calling 611 and entering the exact amount due and paying by credit card. It went through immediately and my phone started working right away.
06-19-2020 09:16 PM
@BearFBI wrote:@Anonymous Isin't that what oracles are for ?
Of course. It was only because of the signature that I said anything.
06-19-2020 08:56 PM - edited 06-19-2020 09:01 PM
@fujiyama wrote:Thanks for the notice. Hope this is to fix self serve porting 🙂
Im not sure. I think they removed it because of SIM jacking problems. I don't see that function coming back anytime soon.
I think its just a simple SlefServe Update like they were talking about in this announcement.
@Anonymous wrote:
@Silvio_M wrote:
** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **
I don't know if that's your "signature" but you may be interested in removing some private information from a couple recent posts from customers.
@Anonymous Isin't that what oracles are for ?
06-19-2020 07:10 PM
Thanks for the notice. Hope this is to fix self serve porting 🙂
06-19-2020 05:25 PM
Yikes. New Promos? 😍
Just kidding. Noted 🙂
06-19-2020 01:11 PM
Thanks for The information. 👍
06-19-2020 12:10 PM
Thank you for the heads up we will be certain to acknowledge this when customers come asking why isn't self serve working LOL
06-19-2020 12:01 PM
Best to be safe and make payment a day in advance if your renewal date is the 21st.
06-19-2020 11:53 AM
@Carniam Should not affect autopay, but will prevent manual payments via self serve.
06-19-2020 11:49 AM - edited 06-19-2020 11:50 AM
@Silvio_M Hi just wondering if this will effect autopay? This is my renewal date.
06-19-2020 11:43 AM
@Silvio_M Thanks for letting us know! Less posts about this fill be created during that time probably.
06-19-2020 11:35 AM