Between June 21st, 2020, 00:00 ET – June 21st, 2020, 10:00 ET, you won't be able to do the following:
We apologize for any inconvenience this may cause.
** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **
@Silvio_M Thanks for letting us know! Less posts about this fill be created during that time probably.
@Silvio_M Hi just wondering if this will effect autopay? This is my renewal date.
@Carniam Should not affect autopay, but will prevent manual payments via self serve.
Best to be safe and make payment a day in advance if your renewal date is the 21st.
@Carniam my autopay was affected last time. The only thing that worked to reset my account was calling 611 and entering the exact amount due and paying by credit card. It went through immediately and my phone started working right away.
@J-L sorry to hear. I did not experience any issues during this shut down thankfully.
I noticed this because I couldn't log in my self serving account.
Thank you for the heads up we will be certain to acknowledge this when customers come asking why isn't self serve working LOL