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Moderator

System maintenance - From July 4th, 2020, 10:00 PM ET to July 5th, 2020, 08:00 AM ET

Hi Community,

 

Between July 4th, 2020, 10:00 PM ET and July 5th, 2020, 08:00 AM ET, you won't be able to do the following:

 

  • Access your Self-Serve account
  • Activate a new account

System maintenance.PNG

 

We apologize for any inconvenience this may cause.

 

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

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Mayor / Maire

Re: System maintenance - From July 4th, 2020, 10:00 PM ET to July 5th, 2020, 08:00 AM ET

Thanks for the heads-up 👍

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Great Citizen / Super Citoyen

Re: System maintenance - From July 4th, 2020, 10:00 PM ET to July 5th, 2020, 08:00 AM ET

Hopefully we'll be sleeping for most of that time. 

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Mayor / Maire

Re: System maintenance - From July 4th, 2020, 10:00 PM ET to July 5th, 2020, 08:00 AM ET

@Silvio_M Thank you for letting us know! Make the system better and better😊

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Town Hero / Héro de la Ville

Re: System maintenance - From July 4th, 2020, 10:00 PM ET to July 5th, 2020, 08:00 AM ET

@Silvio_M 

just a small inconvenience. Thank you for letting us know ahead of time.

 

 

 

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Mayor / Maire

Re: System maintenance - From July 4th, 2020, 10:00 PM ET to July 5th, 2020, 08:00 AM ET

Note: For those that have a plan renewal scheduled for July 4th maybe a good idea to fund their account in advance and not rely on AP. 🤔

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Town Hero / Héro de la Ville

Re: System maintenance - From July 4th, 2020, 10:00 PM ET to July 5th, 2020, 08:00 AM ET

@geopublic I predict a large swarm of posts, flooding the forums on those days

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Deputy Mayor / Adjoint au Maire

Re: System maintenance - From July 4th, 2020, 10:00 PM ET to July 5th, 2020, 08:00 AM ET

Thanks. Appreciate the information.

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Mayor / Maire

Re: System maintenance - From July 4th, 2020, 10:00 PM ET to July 5th, 2020, 08:00 AM ET

@Silvio_M 

Thank you for the advance warning of system maintenance.

 

@geopublic 

Good reminder/warning to those in the community to be proactive when it comes to paying for your service.

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Town Hero / Héro de la Ville

Re: System maintenance - From July 4th, 2020, 10:00 PM ET to July 5th, 2020, 08:00 AM ET

@geopublic hopefully the reason they are shutting it down is to work on the glitchy autopay and we wouldnt have to warn people to top up their accounts. 

 

If anything has been a thorn it is that autopay fails. They should have a 1 day grace period before shutting down someones service when auto pay or sending a text that says your account will be suspended in 8 hours if you do not top up. Anyway, rant over lol.