[Resolved] System Issue: Accounts in Suspend

[J_PM]

Update: The account suspend issue has been resolved. Thank you.

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Hey Community, 

We’re currently having some issues with our Monthly Renewal Charge and Auto Top-Ups, causing some customer accounts to mistakenly go into suspend. Our team is working on a fix, all services for impacted accounts are expected to be reinstated by 4pm EST. Check back for more updates. We’ll also update this post when the issue is resolved. 

Thank you,

- Public Mobile Team

[Alicia4]

What crazy system does Public Mobile have going whereby people "liking" your complaints earns you "bravos?" Surprise, the more I complain and the more people agree with me means the worse job you're doing. Oh, and STILL NO PHONE SERVICE. If you call it an outage do you have to refund money? 

[wcchemist]

Check back for more updates... What a joke. 6 hours, no communication. 

 

[CroyNot]

It's now 19:33 EST time, where is the update and the fix?

[darlicious]

@CroyNot 

There have been no updates since this announcement this morning...

https://productioncommunity.publicmobile.ca/t5/Announcements/System-Issue-Accounts-in-Suspend/td-p/8...

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin#.

[Yummy]

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@CroyNot wrote:

but now my phone is a brick.

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If you have a nice phone, no scratches nor dents I will take it from you for free. Doing you a favour...

[LeePublic]

Still no announcement from PM under the announcements tab.

[CroyNot]

I see that, this is the first time I've ever had this issue and I've been a Public Mobile customer for a long time now

[wcchemist]

Okay. Come one. You took my money now... And still no service. And no communication. I can no longer recommend you to friends

[Yummy]

YES! We would like ANY update, too.

Soooo... every time ANY provider has an issue you will look for another one? Soon there will be NO providers for you and you will have to start writing letters or use pigeon carrier...

[LeePublic]

It's not just you, a lot of customers are having the same problem in the last 24 hrs.

[Syee]

7:30pm.... Still no serivce. When attempting to make outgoing call it just cancels out... very frustrating. 👎☹️🚽

[darlicious]

@Dog-walker55 

Unfortunately pm has identified an system issue with customers going thru renewal last night. While it was supposed to have been fixed by now there have been no further updates from management.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin#.

[CroyNot]

Has anyone received a response when they have inquired about the service issues today?  Same story here - autopay went through, but now my phone is a brick.

[JL9]

Everyone is still waiting on an update for a resolution as the 4pm stated earlier today has come and gone. They will hopefully have an update soon.

[Syee]

Still dead air. 7:28pm 😞

[HarmonyGirl]

Yes my account is active. Public Mobile says they have a technical issue where auto pay didn't trigger the phone service. My payment was yesterday. They are working on it....

[LeePublic]

If this happened to me today, I would've switched back to Lucky Mobile, or to the new Lum Mobile carrier.

[Dog-walker55]

Like other recent posts... I have autopay, and show that payment has been made as of today: April 1st. Yet I can neither receive nor make a call.  This has been the status all day.

[Ajax]

Tks for the editing lesson 🥴

[Leo57]

yes I had one xall come through but thats gone too. Not a happy camper today.

[JL9]

Go to the arrow to the top right of your post and click on that, you will see a dropdown menu the first thing is edit reply. You can click on that and delete the account #

[Ajax]

I do not know how to remove acct #

[JL9]

orrrr just get rid of the new reward plan and I'd be inclined to call it even 😄

[darlicious]

@computergeek541 

Edit please and thank you.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin#.

[JL9]

Hi @Leo57 did you say you got some partial service back before, is that all gone again?

[mansord_roof]

It's likely the common issue many of us are having.  Sadly the last update said they expect to have it fixed 3 hours ago. 

https://productioncommunity.publicmobile.ca/t5/Announcements/System-Issue-Accounts-in-Suspend/td-p/8...

[JL9]

Many people are in a holding pattern it seems

https://productioncommunity.publicmobile.ca/t5/Announcements/System-Issue-Accounts-in-Suspend/m-p/80...

[darlicious]

@stucazz 

Agreed. Any update would be better than no update at all.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin#.

[JL9]

Provider wide issues.

https://productioncommunity.publicmobile.ca/t5/Announcements/System-Issue-Accounts-in-Suspend/m-p/80...

They were hoping to fix it by 4pm but it looks like that isn't the case. Hopefully still today.

[JL9]

Yeah to protect yourself you will want to edit that # out. As for the service issue, hopefully they finally resolve this at some point this evening