Update: The account suspend issue has been resolved. Thank you.
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Hey Community,
We’re currently having some issues with our Monthly Renewal Charge and Auto Top-Ups, causing some customer accounts to mistakenly go into suspend. Our team is working on a fix, all services for impacted accounts are expected to be reinstated by 4pm EST. Check back for more updates. We’ll also update this post when the issue is resolved.
My account is still not working. This is a massive inconvenience and affecting my business/work costing me a lot in multiple ways. It is passed 2pm EST. Can we get another update. I don't even have my voicemail.
My sons phone stopped working. My account was debited today for $14.69. That is what I believe I used to pay until I changed his plan back in October. What should have come out if my account is $25.99. (This amount has been coming out since October.) Can you please fix this and reactive his phone? thank you!
i dont know how to open a ticket is there no way to talk to someone? i restarted my phone tried the sim card in a different phone nothing helps is there a number i can call?
1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.
Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.
I was waiting until 4 PM EST, and account is still not activated. I also recharged by account using 'Other' option and restarted my phone but still service is not activated 😞
1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.
Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.
**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there
Tagging them won't help. Open a ticket!!
But, maybe we can still try to help. Is the phone status showing connected to the network? Any Status bar? or any error like "No Network", "Sim not provisioned"?
I suggest you to at least reseat the SIM (power off the phone, remove the SIM for a mins before putting it back together)
Or better, if you have another phone, try to put your PM SIM on another phone and see if it helps. It would trigger a re-provisioning of your SIM/Account and it might resolve your issue
