Resolved: Flash Sale Promo - Activation Issue

[J_PM]

Hello Community, 

We are currently experiencing some technical difficulties with purchase and activations right now, and we wanted to give you a heads up.

What’s happening:
If you’re trying to activate your Public Mobile service on the web, you might run into some issues. We’ve spotted the problem and our team is working hard to get it sorted out.

If your activation was unsuccessful or you received an activation error - payment will not be processed until activation has completed in App. 

What you need to do: 
To continue with your purchase and activation, download and log in to the Public Mobile app: https://publicmobile.ca/en/load-mobile-app

We’re really sorry for the inconvenience.

The Public Mobile Team

[daras17]

Hi @J_PM !

I signed up today for the amazing deal but I used a referral code... Will that take the deal away from Me? Please help :(. I want the 20$ a month deal for 60gb, I don't want the referral code 😭

[thuy2691]

That is really bad! Sorry to hear it @Anerkons . I hope your plan works soon. 

[Anerkons]

I wish I was in your place having to only worry about being overcharged - my plan doesn't work at all so I'm not able to access banking apps etc requiring 2 factor authentication. CS agents won't respond to my pleas for help since noon yesterday.

[Anerkons]

The person that referred me did not get a referral credit .

[Techguru]

Share your referral code within your social networks/media so that they can benefit from these rare deals that is better than Black Friday! You will in return get a referral credit

[thuy2691]

@J_PM @CS_Agent if you don't respond and fix this I will ask my bank to reverse the unauthorized credit card charge as soon as it is posted and will also submit an official complaint to CCTS. There are 4 private messages sent to @CS_Agent awaiting your response. The first thing I do Monday maybe calling CBC/media outlet to raise a fraud concern. Very upsetting with PM and your parent company TELUS! 

[kenyg]

@J_PM @CS_Agent -

How can a current subscriber take advantage of the flash sale ending Jan26/2026 

$20 Canada-USA- Mex 60gigs?

could you help me please .

[WonjunRoh]

13 seconds ago

@J_PM @CS_Agent - please correct my account, refund the overcharge and put me in the right plan. Thanks!

[thuy2691]

@J_PM @CS_Agent - please correct my account, refund the overcharge and put me in the right plan. Thanks!

[thuy2691]

please check 

[Angelakc]

Hi, I'm a new subscriber and just signed up and paid my first payment. My number has been transferred but my account is showing my subscription is expired, and none of my services is working. What do I do to get the subscription I paid for activated?

[DrummingMan]

Thanks! I subscribed to the $40 plan that indicated a 50% discount for 24 months. my cc was charged $40 plus tax! Agent told me this would be rectified for next billing cycle then disconnected the chat without taking questions from me obviously super busy! What is going to happen I have screenshots showing the discount and a screenshot of the answer re-the chat agent! I would like to get this resolved ASAP so thank you very much!

[nadia_nayoung]

Hello, I just subscribed and tried to do portover with my number. However, after one failed attempt, I am not getting "invalid phone number" error, saying "please enter a valid Canadian phone number".

I think I might be stuck at a portover stage. I did not get a SMS message from my current provider (Koodo) asking for my permission to do the porting. Can you please help?

[hTideGnow]

hi @Sheamusmc if the plan not show up no your My Account, Change Subscripton page, then you cannot.  Sorry

[Sheamusmc]

How can a current subscriber take advantage of the flash sale ending Jan26/2026 

$20 Canada-USA- Mex 60gigs?

[Stang05]

I did the application through the app and now I can't recieve calls and send or recieve SMS messages.  How can I fix this?

[amyzhu]

same thing with me! 

[thuy2691]

I have the same issue. Activated $20 plan on website but after the app activated I was charged $40+taxes for first month. Please help review this.

[Chickenmama]

 I saw someone post that they just paid $20 instead of $40. And they show entitled $20 discount for 24 months. But I can't found it in my app

[hTideGnow]

hi @Chickenmama 

from what I understand from offers like this from before, you will pay full price first and they give you the $20 credit after.  And each month, they will give you another credit

but check with PM support agent to confirm first.   

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Chickenmama]

Me too.charged me full amount 

[Chickenmama]

I just subscribed and successful activated today. It shows $40 with $20 discount, but after I paid $20 plus tax. Direct me to direct the apps to active esim. After I replied yes to my carrier. It shows i have overdue $20 plus tax today. That mean the $20 discount gone. I need to paid full amount ti activate the service. And next month will be $40 plus tax too. Missing $20 discount. Overcharged me

[amyzhu]

Hello, I just activated. Got the error and I pressed subscribe and now it says I have a 40$ plan. I want the 20$ plan. Can you please help? 

[John-J1]

Same with most of us here, no one has posted a response yet. I really wish they would say something like, "We are aware of the issue and promise they will fix it." The silence is probably driving a lot of people crazy.

[Irene15]

I can not find a support team to ask very frustrating 

[Garfunk80]

Tried to activate eSIM tonight and received  “eSIM activation error. Contact support” message. Has this issue been resolved yet?

New eSIM activation through app on iPhone - no port. 

[Irene15]

I can not activate my phone I have canceled my number from koodo and have no network for the whole day 

[bensondam123]

same with me as well!

[Chillforce]

Any updates about the double payment/promo not applied issue? I am affected and I sent a message to cs_agent last night and have not received a response

[slusagm]

@JoeyMartino 

you need PM to look into your case.   Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage