@will13am I agree that issues aside, the service is great, and I also agree that eliminating the glitches will prevent the need to sound off. Those who lost service and had to wait, I feel for them, and they're welcome to share their frustrations.
As for raising capital, no I'm not joking. Being an entity under the corporate umbrella of Telus, PM would need to sustain themselves. Just because Telus owns PM, doesn't mean they're like Daddy Warbucks giving money when it's needed. I also am not talking about plugging in a new e-commerce portal, I'm talking about a complete overhaul of the self-serve / backend system. Ask any programmer and they'd tell you it could be an expensive undertaking. But, here I am speculating... 
@daredogg wrote:
I don't understand the logic in telling PM what they should be doing. It seems everyone has the solution, when really, nobody except PM themselves know. Even though the oracles have a bit more insight, it doesn't sound like they know any better. Maybe this was a business move for PM to raise some much needed capital? Maybe to fix the glitches, or maybe unveil a new backend system? Whatever it is, I just think it's useless to speculate. I'm sure they're all doing their best to get through this, but there are only so many hours in a day. *rant done*
We all have opinions. That is the nature of the beast. The best way to keep these opionions from being expressed is to fix the problems. Nobody doubts that the moderators are working extra hard to deal with the issues. However, by all measures, it isn't enough when you see people up in arms not being able to use the service for longer than a week. This is not a knock against the moderators but the company and the people sitting in the corner offices that can take action to make things better, like add more moderators, institute a 1-800 calling options on a temporary basis, something creative... As for your comment about raising much needed capital, you must be joking? If PM does not have the captical to set up an e-commerce portal, then perhaps they should fold up the tent. Telus has plenty of cash. It is inexcusable to be operating such a buggy portal.
Issues aside, the service once up and running is fantastic.
I don't understand the logic in telling PM what they should be doing. It seems everyone has the solution, when really, nobody except PM themselves know. Even though the oracles have a bit more insight, it doesn't sound like they know any better. Maybe this was a business move for PM to raise some much needed capital? Maybe to fix the glitches, or maybe unveil a new backend system? Whatever it is, I just think it's useless to speculate. I'm sure they're all doing their best to get through this, but there are only so many hours in a day. *rant done* 
Great Service so far !
@daredogg wrote:@will13am ...and especially if you cancelled that card. Your renewal would of failed and you would of been out of service, waiting for a moderator to fix the issue! I'm wanting to change credit cards as well but might just send a private message instead of thinking the system will work as expected.
PM... please fix your system... I really feel for the moderators having to deal with the fallout of these system glitches... it's not their fault, but are usually blamed!
I did try asking a moderator to assist with applying my credit card to the account. They do not have authority due to security reasons. All they see is what you see after a credit card is applied, which is only some of the numbers in the card. The payment system does have a glitch and it crops up when you try to pay using the same credit card on more than two accounts. This sounds absurd, but that is what happens.
@will13am ...and especially if you cancelled that card. Your renewal would of failed and you would of been out of service, waiting for a moderator to fix the issue! I'm wanting to change credit cards as well but might just send a private message instead of thinking the system will work as expected.
PM... please fix your system... I really feel for the moderators having to deal with the fallout of these system glitches... it's not their fault, but are usually blamed! 
