[Important Update]: Canada Post Strike & SIM Card Deliveries

[Ck_PM]

Hello Community,

We want to inform you about the ongoing Canada Post strike that started on November 15, 2024, which may affect the delivery of new Public Mobile SIM cards. To ensure you receive your SIM without delays, we are switching to alternative couriers for the duration of the strike. This means that customers are required to sign for their SIM card upon delivery.

For detailed information on how this may impact your orders, alternative delivery options, and how to proceed if you have an outstanding order, please refer to our Help Article for more information.

Thank you for your understanding and patience during this time.

- The Public Mobile Team

[Jeje322]

La poste de Canada post est redémarrée tranquillement et les cartes TIM arrive plus rapidement avec purolator. 

[hTideGnow]

hi @Aditya6697 

 Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status update, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

[cellphoneuser1]

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@Aditya6697 wrote:

Its been more than a month now and I still haven't received my SIM. Please contact me to provide any update.

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Nobody will from Public Mobile will reply to your post . You need to contact Public Mobile.  Send a private message to CS_Agent.

[Aditya6697]

Its been more than a month now and I still haven't received my SIM. Please contact me to provide any update.

[Phil_Adelphus]

@Cchrisc   You can contact Public Mobile customer support to find out the status of your sim card by opening a ticket at the chat icon bottom right of this page.  If that doesn't work send a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

I see there are Telus stores in Vernon but if they are not corporate stores then they may not carry Public Mobile sim cards.  It wouldn't hurt to call them though.  I can't check the Pick Up a Sim card link at the bottom of this page because the site is currently down for maintenance.  Alternatively you can buy Public Mobile sim cards on Amazon for faster delivery. 

If you still want to cancel then customer service can help you with that.  Or if you can log in to your account at least toggle off the "subscribed" button.   I assume your phone can't do esim, which would be immediately available without leaving home?

[Cchrisc]

It’s been a month and I haven’t received my SIM card and there isn’t anywhere in Vernon, BC for me to buy a sim. How can I cancel this service so I’m. It charged another month of service I can’t use? 

[Sabotage710]

I finally got mail for the first time in 2 months yesterday so here's the hoping that it's behind us now 🤞

[CheapB]

After about 3 weeks I picked up a sim card at local tells store to get activated.  I then contacted customer service via chat and the agent credited my account. Very well done  PM

[Cristian2]

The plan gets activated when you activate the sim card. There is no time limit from what I know. But if you do not get it in 2-3 weeks I would say to contact then to find out what’s going on. 

[computergeek541]

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@harley7316 wrote:

Was wondering signed up for a 29 package paid by credit card and waiting for sim.Is there a time limit on how long you have to activate sim?Thanks

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That can be done whenever the SIM card arrives, but I  know of no time limit. There was a time when Public Mobile sent SIM cards out by lettermail, so they didn't actualy know when you got it.  

[harley7316]

Was wondering signed up for a 29 package paid by credit card and waiting for sim.Is there a time limit on how long you have to activate sim?Thanks

[HSMmobile]

Thanks!

[hTideGnow]

hi@Silverfox1 

  Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new

[Silverfox1]

I ordered a sim card Nov 12 2024 Still haven't received it .I would like to change delivery address

[Cristian2]

Yes, that’s an option. 

[Cristian2]

They say to wait 10 business days. If you do not receive the sim card within 10 business days you can contact them via the chat function. It works but it takes some time. 

[Phil_Adelphus]

@JiaAn  There is no tracking information but you can contact customer service humans at the link given several times in the previous posts.  Here it is again

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Phil_Adelphus]

@TanTran  What is their customer service text number? It’s all A.I bots here 

You can send customer service a private message if the chatbot bottom right of this page is sending you in circles.  Just type in your question at the link below and keep checking your community inbox for a response, either at an envelope icon top right of this page, or tap your avatar for Messages if no envelope.  They usually respond within an hour or so but may be longer if they are very busy.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[JiaAn]

I have waited 9 days, also I don't recive any tracking infromation for my SIM card taht I bought. When Can I get it? The coustomer service is so bad, always robot robot tobot.......  Can I get refund, I don't choose your service.

[Carmen62627]

Id go with esim then it's right away

[Cristian2]

I had some questions and I chatted with someone via the chat app within the app. Sometimes they are very busy and you have to wait a little bit. It's the chat with an agent option. At first there are some generic AI generated questions but you can be connected to a person. 

[TanTran]

What is their customer service text number? It’s all A.I bots here 

[Cristian2]

Are you able to get in touch via text with their customer service to find out what's going on ? They say if you do not get the SIM card within 10 business days I believe to contact them. 

[slusagm]

they should have sent via courier.  Ask PM to check 

You might not  be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[TanTran]

It’s been 10 days since I’ve ordered my SIM card. What can I do? I’ve paid for the SIM card already. 

[Cristian2]

Are you able to contact public mobile and ask them what your options are ? 

[Cristian2]

Yes they are using purolator. I got mine  within a week after ordering it. Alternatively you can go to a telus store in person and buy a sim card from there or somewhere else. Once you have the sim card you ll use that sim card serial number to activate the service. 

[Cristian2]

I think they say within 10 business days. I got mine within a week after signing up. 

[Herman54]

Okay with me for signing for delivery of simcard

[Cryoung]

How long should it take to recieve by courier then ?