Hey Community,
We have some important information to share with our Legacy/Pioneer customers. As a reminder, Legacy/Pioneer customers are those who continue to have access to the call centre and are on one of the five plans listed below.
- $22 Province-Wide Talk
- $28 Canada-Wide Talk + Text
- $43 Canada-Wide Talk + Text + 1GB Data
- $48 Canadian & U.S. Talk + Text + 1GB Data
- $63 Canadian & U.S. Talk + Text + 2GB Data
As you know, Public Mobile has been on a journey to become an online-only brand and give Canadians control of their wireless spend. Along this journey, we will need to make some changes to adapt. To that end, effective February 15th, 2018, all Legacy/Pioneer rate plans will increase in price. The reason for the price increase is simple: operating a call centre is expensive and, as the number of Legacy/Pioneer customers decreases, we lose the scale that has allowed us to operate it to date.
With that said, what we care about most is our customers and we want you to continue feeling good about your wireless choice, so we’ve worked with our sister brand, Koodo, to offer all Legacy/Pioneer customers a way to keep the same price. For a limited time, from January 10th to February 9th, 2018, Legacy/Pioneer customers can join Koodo with a similar rate plan that they have now with Public Mobile, at the same price they pay today. If you are a Legacy/Pioneer customer, you are eligible for this offer and you will be hearing from us over the next few days with details on how to take advantage of this deal.
If you are not a Legacy/Pioneer customer, this price increase and the above offer do not apply to you and you can continue enjoying your current plan.
To learn more, visit publicmobile.ca/serviceupdate.
Thank you for your continued support as we evolve and change 
The Public Mobile Team
@claude1960wrote:Thank you for pointing that out....when you'll get to be my age......
@claude1960 Your portrait?
@4389341025 why would you need the same answer again?
Ok
Yes you will lose your referal
wrote:That's your question? Why not answer one of the relevant posts??
@4389341025 yes, you will lose the reward for that referral going forward.
You will receive a text message like this after your referred person closes their Public Mobile account:
I finally got around to putting the chart together.
This chart is for information purposes for legacy customers only.
As a community member I've put this together to the best of my knowledge and I believe it to be accurate as of January 18/2018. I'm not responsible for any inaccuracies or any changes in offered in-market plans by Public Mobile.
Do your own homework before making any decisions.
Notes:
* You loose phone support if you switch to an in-market plan with Public Mobile. So, if phone support is important to you, you might be better served by either taking the Koodo offer or looking around for comparable offers by the competition (if you do the later you'll loose any available funds in your account at the time of account transfer).
* Changing to an in-market plan has to be done by calling *611.
* After switching to an in-market plan your account will be eligible for rewards: https://productioncommunity.publicmobile.ca/t5/Rewards/Who-can-earn-Rewards/m-p/426/highlight/true#M...
* Best pricing in the chart is calculated based on a 90 day plan and auto pay and loyalty rewards as per this post:
* You can earn more rewards by referring people (sorry, referrals before the switch can't be applied retroactively - info in thread linked above) and participating in the community.
* For even more options please spend some time playing with the plan builder.
@alanbrenan wrote:
@MVP wrote:
@kav2001c wrote:@srlawren month to month is still a contract (hence the credit check)
On postpaid they are required to give notice (30 days) for price increases and can not make fundemental changes to your plan
On Public no such restrictions (eg they wake up tomorrow and tell us all Public is now a talk & text only carrier!
)
Unlikely in the extreme
but just for clarity of points
@srlawren wrote:
@kav2001c wrote:
That actually is one of the advantages of going postpaid on Koodo
@kav2001c my understanding was that your plan is only price protected on post-paid when you are in a contract. I can't say for sure but assumed these Koodo deals would be month-to-month?
It is actually a curious question. If your plan renewal date is tomorrow, and PM announces a change
(e.g. price increase) to your current plan today, what are your options, and is this all legit and kosher
according to the Wireless Code?
Or do they have to announce any change earlier (i.e 30 or x days before)? On one hand, PM is surely prepaid formally,
on the other hand, autopay option gives it a flair of postpaid. If they automatically charge ur credit card,
there sure should be some advance warning for a price change?
@MVP wrote:
@kav2001c wrote:@MVP Public (and most prepay carriers) give 30 days as per internal policies
hey do not want to alienate the install base
The reason it is not covered by Wireless Code is because you PREPAY for service
Think about it
On Postpaid, you use the service THEN they send you a bill. Now imagine if that bill is higher than what you expected. Hence legal requirement of 30 day notice.
On Prepay you have no contract. Your renewal date is next week. Public raises rates.
Up to you if you want to pay or not.
Everything is simple and unambiguous if there is no AUTOpay involved.
You log in to your account, review what you owe and chose whether to pay or not.
With autopay, you are not (but should be ) also provided with automatic possibility to review what you are gonna pay.
Theoretically, PM can increase the plan price 10-fold any day, and charge you4 credit csrd without notifying you.
Somehow this feels wrong to me... ando contrary to the spirit of wireless code.
And to the common sense. When you enrolled your credit card, you agreed to pay the curent price, not a possible increased price.
There should be some advance notification mechanism, which should allow you to chose whether to pay or to to go elsewhere?
I understand your cautions about the Wireless Code not protecting you, but judging on what I've seen from Public Mobile just because they could do it doesn't mean they ever will. They've given appropriate notice for all changes to people's plans as a courtesy and so they don't overburden the staff team with the amount of complaints.
You signing up to Autopay doesn't constitute a change of how the service is provided. It remains prepaid because a day before your auto renewal date you can check the www.publicmobile.ca/plans for any changes for yourself and stop your auto renewal. This option may not be available for postpaid plans and as such is controlled by the Wireless Code. See this excerpt from the Terms of Service:
I agree with you in general, and I’m not suspecting PM of any evil intentions. It is just AUTOpay situation is poorly regulated/protected for pre-paid, compared with post-paid. E.g. for post-paid, there are always caps on overages, so that even if you have you plan on autopay, you cannot be charged an astronomically large amount. Whereas here, the provider can arbitrarily increase price, and charge ur CC automatically, without any warning to you. Does not sound right.
Again, not suspecting PM in such action, so far they have beed good folks.
Perhaps, it is just some aspect to amend the wireless code with 🙂
