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[BUG RESOLVED]: Incoming texts not received upon return from US

Tiana_V
Public Mobile
Public Mobile

Hey Community, 

 

Some exciting news! We wanted to let you know that our technical team has successfully implemented a fix for a known bug that has been affecting customers who have purchased a US Roaming Add-on where, upon the Add-On expiring, incoming texts would not be received for up to 24 hours. 

 

Our team has successfully identified, implemented, and tested a solution, which was deployed on January 27th. Customers who have purchased a US Roaming Add-On since then should experience no issues receiving text messages once they return to Canada. 

 

We want to thank everyone who flagged this issue to us and for your patience as we worked towards a solution. We are continually focused on improving the reliability of our systems as well as your experience. 

 

- The Public Mobile Team Smiley Happy

65 REPLIES 65

LovesToPM
Mayor / Maire

Great news! 2020 is definitely off to a great start!

 

First the new promo, then another contest, now this.

 

And I'm sure there's more pleasant surprises to come.

@Tiana_V  Thanks. Well done. Good to know that you guys aren't just pretty names and selfies on the board.🤔

geopublic
Mayor / Maire

Halelujah!!

Triguy
Mayor / Maire

That is good to know especially for snowbirds returning in the spring.

kselmak
Mayor / Maire

This is a great news, many users were getting really frustrated with it.

Thank you

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