A Letter From Dave: Reflecting on our journey together + Introducing our 5 Days of Giving!

[Dave_M]

Hi Community,

This December, we are celebrating 5 years since we embarked on a journey to redefine how wireless service is delivered to Canadians. We started down this path with the goal of giving Canadians control over their wireless spend. 

Central to the journey was the belief that if we did things differently and we saved on costs, we could pass off those savings to our customers as a result. This is how our online support model, and our beloved Community, came to be. At the time, I was told over and over again that this was a crazy idea; it would never work. Yet here we are, 5 years later.

I want to sincerely thank you for supporting our crazy ideas and playing a part in making Public Mobile what it is today. We could not have done it without you. Of course, we still have lots of room to make things even better, and we’re excited about incorporating your ideas in 2019 and beyond. In particular, this is the wish list of things you’ve asked us to focus on next and that we are passionately working on:

1. Faster Moderator response times
2. An improved ticket submission process
3. Additional goodness from SIMon The Bot 

To thank you for being on this journey with us, we thought we’d have our own Public Mobile Advent Calendar and give away gifts everyday. But, in true #LessforLess spirit, we’re going to keep it to 5 days only because 25 would get very expensive. 🙂

With that said, we’re going to be holding a contest everyday from December 10 to 14 to get your holidays off to a great start! Each day, we’ll be announcing 5 winners. Make sure you come back on Dec 10th and check back every day next week!

Good luck!

Sincerely,

Dave

Contest:

Day 5 of 5

‘Tis the season to be jolly! Carolling aside, we hope that our deals are also music to your ears. To help you enjoy all sorts of music, enter for a chance to win 1 of 5 BassPal SoundRo X3 Portable Bluetooth Speakers, please share with us your favourite holiday tunes. Entrants must be an existing Public Mobile customer; please read Contest Rules for more details. Well, today wraps up our 5-day advent calendar. If you didn’t win anything,have no fear- we still have something for you! Get $20 for Free When You Sign Up for KOHO with the Code PUBLICMOBILE (until February 14) The holiday season is a lot of great things, but cheap isn’t one of them! That’s why Public Mobile has partnered with KOHO to help you accelerate your savings and earn a little free money too. KOHO is a financial tech company whose mission it is to make finances simple and transparent. They offer a slick reloadable Visa card and an integrated app. Get real-time insights into your money, automate your savings goals, and earn instant cash-back on all your purchases. KOHO is also free, because paying bank fees is so 2018. Download the app now to get $20 when you join KOHO with the promo code PUBLICMOBILE. The Public Mobile promotional code is available to the first 1000 customers. Offer only available for Public Mobile customers. Let’s break it down, step-by-step:   1. Download the KOHO app and sign up with the promo code PUBLICMOBILE   2. Add funds to your KOHO account and make your first purchase   3. You don’t have to wait for your physical card to arrive. Shop online instantly by creating a virtual card in the app!   4. Once you make your first purchase, $20 will instantly be added to your KOHO account KOHO is backed by some of Canada’s leading investors, and your funds are held securely by Peoples Trust.

Contest Rules: 

Spoiler

Public Mobile Holiday Contest

CONTEST RULES

1.        HOW TO ENTER & ELIGIBILITY

No Purchase Necessary.  To enter entrants must share a response on the Public Mobile Community post sharing their favourite holiday tune(s).

Only one entry per entrant accepted.  No other form of participation is accepted.  In the event of a dispute on the entrant identity, the person who is the holder of the email address specified on the online form will be deemed to be the entrant.

If your entry contains a person, other than the entrant, by entering the contest, you state that you have obtained consent from everyone in the photo. If your photo contains a minor (under the age of 18) parental or legal guardian consent is required.

Contest runs December 14, 2018 only from 9:00AM to 11:59PM ET.

An Entry will be considered void and removed from the Community post if it contains subject matter that, in the opinion of the contest administrators, may violate community standards or is otherwise of questionable taste.

To be eligible, an entrant must be an existing Public Mobile customer and entry must be received on or before end of contest closing date and time. Entrants must be a Canadian resident who are 13 years of age or older and must be a member of the Public Mobile online Community. Contest not open to employees of TELUS Corporation, its affiliated companies or subsidiaries, its sales agents, its advertising and promotional agencies, and members with whom they are domiciled.  By accepting these Contest Rules, entrants agree that any and all liability related to this contest by TELUS is limited to the value of the Prize(s) as defined hereinafter.

2.      THE PRIZE

There will be five (5) prizes awarded in total.  Winner will receive the following prize:

-1 of 5 BassPal SoundRo X3 Portable Bluetooth Speakers (approx retail value $44.99)

Prize must be accepted as awarded and with no substitutions, is not transferable unless set out in the Contest Rules and cannot be exchanged with Public Mobile or cash. Public Mobile reserves the right to substitute the Prize with a Prize of equivalent value if such prize becomes unavailable for any reason.  The chances of winning are dependent upon the total number of eligible entries received.

3.      THE DRAW

A random draw for the Prize will take place at the Public Mobile office located at 25 York Street, Toronto, Ontario the day following the close of the contest (on or about 9:00am ET). Selected entrants will be notified on the Public Mobile Community. If the selected entrant cannot be reached within two (2) business days, or if the selected entrant does not meet any of the contest requirements, another entrant will be selected from the remaining eligible entries.

In order to win, the selected entrant must correctly answer unaided a mathematical skill-testing question and will be required to sign a standard release form.  If the selected entrant is under the age of majority in his/her province of residence, his/her parent or legal guardian must read and accept these Contest Rules.  Failure to answer the skill-testing question correctly, comply with the Contest Rules or sign and return the release form within two (2) days of receipt will result in disqualification and another entry will be selected until the Prize is awarded. Prize will be delivered to a Canadian address of the winner’s choice within (7) business days after prize has been awarded.

4.      PRIVACY

By entering the contest, entrants consent to the use of their names, city of residence, photograph, voice and/or image for publicity purposes in all media used by Public Mobile, without payment or compensation.  Entrants agree to TELUS’ use of the entrants’ personal information that may include contacting you regarding limited time offers, promotional offers and/or surveys. Full details are as described in Public Mobiles’ privacy policy located at publicmobile.ca/termsofservice.

5.      OTHER

All entries become the property of Public Mobile. Public Mobile assumes no responsibility for lost, damaged or misdirected entries during the contest period, for any problems or technical malfunction of any online systems, servers, access providers, computer equipment, software and failure of any e-mail or entry to be received by Public Mobile on account of technical problems, traffic congestion on the Internet or at any web site or failure of handset or mobile web browser. Public Mobile reserves the right, at its sole discretion, to change, cancel or suspend this contest without prior notice. Entries are subject to verification and will be declared invalid if they are mechanically reproduced, forged, falsified, altered, tampered with, not in accordance with Community standards or unlawful in any way. Entries submitted by unauthorized means will be disqualified. In the event that it has been determined that an entry has been made in an manner not sanctioned by these rules and/or an entrant has submitted more than the number of entries permitted by these rules, the entrant and all of his/her entries will be disqualified.  Entrants agree to abide by the contest rules and the decisions of the contest judges, which are final. This contest is subject to all applicable laws and regulations.

Winners:

Spoiler

12/10 ($50 Account Credit): Willaug56, bradman20012, @hultman, Vicky1313, Iorieux

12/11 (PM Swag Bag): lat34hat34, slash407, shartomjam, SD08, mcs11 

12/12 (Die Hard Blu-Ray Collection): @socialcocoon, Sphero, Adrian03, feedo, Sidewinder200

12/13 (Amazon Fire TV Stick): Canadaknows, ooakosiryan, 6500K, eizzor, francis26 

12/14 (BassPro Bluetooth Speaker): @Someone_here, @itchyfeet01, @ty_89, @ntoulany, @MacMe

[geogolem]

The best festive look is to dress up as Santa...

[socialcocoon]

The best festive look is a warm sweater and a cup of hot chocolate in your hand.

[Frosty2506]

I can speak to the great improvement to ticket response times. When I signed my SO and I up with public Mobile I made a typo in her username that rendered her account inaccessible. Last night I submitted a ticket and this morning I had access to the account. Amazing customer service. Congrats on 5 years Dave and thank you for this excellent service. 

[Salmanmansoori]

My favorite festive look is Red Velvet Jacket with white Pant and White shoes. and Obviously Santa's Hat is a must.

[krzcnck]

best festive look: sitting on the beach in Mexico wearing shorts and a tank top 

[Chipster]

Day 2:

Along with the uusual assortment of clothing the only additions I make are a Santa Hat and a mug of hot chocolate with marshmellows.

[luke11992]

the good ole Santa Suit

[tjesso]

Day 2

Best holiday look this year is wearing my R&Bone reflective "Cold Water Cowboy" sweater.Cold Water Cowboy Christmas Sweater

[axere]

My festive look is a combination of cozy and sparkly! For Christmas day I love to wear fuzzy socks and a fluffy sweater, but for new years eve is all about sparkly makeup, big jewelry, and metalics.!

[ShawnC13]

---

@sprocket wrote:

@ShawnC13

That is the best deal ever! OMG I love it! I bet she the cashier didn't say anything because it was the fault of the system and you were so young. That's a great score. What did you do with your remaining money from Grandma?

---

@sprocket, yes it scanned in at that price.  Funny thing is I later worked there and was in charge of inputting prices when new items came in if the SKU didn't scan.  Whenever there was anything golf related I just had a little chuckle and carried on.

Now for the rest of the story.  The remaining money actually paid for my first year of golf membership at a course and some golf shoes and clothes.  I asked her to keep it until I needed it or it would have been spent in the Arcade!!

[noelli10]

Best look has got to be when someone dresses up as a Christmas tree.. Christmas light wrapped all over 🙂

[sprocket]

My best deal was I just moved to a new city, into the upper floor apartment of a house that is probably around 100 years old, I didn't see it before moving in and the stairs are so narrow that none of my furniture would fit up these stairs. so I went to a furniture store around the corner that just opened expecting to come home with maybe a chair (savings being considerably dwindled after making this move) and I ended up purchasing a nice electric recliner and couch set, brand new, very nice for $650 tax included!

[raknahss]

An ugly swaeter reserved just for this special festive season !!

[syphone]

Wearing an ugly Christmas sweater! Yup, gotta hunt down for one every year.

[BoboDultmica]

I love finding new rediculous shirts, sweaters and tops to wear. My favorite is this bright green long sleeve sweater I have with a cool looking Rudolf on it. Have a Merry Christmas everyone! 

[TMS]

Not something that I would wear, but when she wears bright red lingerie. Very sexy, and very festive. 

[shartomjam]

Day 2 - My best festive look is a smile!  I try to give a smile to everyone I meet along the way including the store cashiers, the people waiting in line etc.  And don't forget the Christmas socks! 

[sprocket]

@ShawnC13

That is the best deal ever! OMG I love it! I bet she the cashier didn't say anything because it was the fault of the system and you were so young. That's a great score. What did you do with your remaining money from Grandma?

[eizzor]

My favourite festive look has got to be a big fluffy scarf and my light up reindeer antlers! Plus some cute snowman earrings to finish the look of course.

[coolman78]

Great that PM is working to improve their site.

[Evanjms]

Head to toe fleece ❤️

[sprocket]

Alanfind

You will probably have better luck getting a response to your request by contacting a moderator or opening up another discussion.

 There's just so many comments in this thread that your request is likely not going to be seen in a timely fashion.

[sprocket]

My response time to a question was amazing but they did not seem to read the message I sent. They wrote back asking for my details to check my account and then came back and told me what the problem was. Unfortunately that answer was what I was talking about in the first place.

[ShawnC13]

---

@popping wrote:

I purchased a $300 Garmin Vivoactive 3 smartwatch with 40% off and I paid for $180 with my PC Optimum points.  Out of pocket cost is $15 GST.

---

You're a day late, we aren't on best deal we are now on  Festive Outfits

[Optical24]

Favourite festive look has to be everyone wearing an ugly Christmas sweater. 

[bryclops]

I like to buy pull out a Toronto Blue Jays knit hat and wear it during the winter showing my love of baseball.

[popping]

I purchased a $300 Garmin Vivoactive 3 smartwatch with 40% off and I paid for $180 with my PC Optimum points.  Out of pocket cost is $15 GST.

[jchlo]

Congrats on the 5 years!! Let's look ahead to make the future brighter, cheaper, faster.

[JanujanGathies]

A fluffy warm coat, hat and mittens are not festive on their own, but their colours make it festive: green and red. Beyond outter wear, I also wear knitted sweaters.

[Kmcmahon]

Wear a I ugly Christmas sweater