Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
The system doesn't recognize my email, but I already entered my SIM information so I can't create a new account. Is there a way I can access my new account?
As my data is fully consumed and still have 15 days to go for account renewal, I thought to top up my account with $30 for 1GB data just about half an hour ago. Account page does show $30 as account balance, but nothing shows up in 'My Add-Ons'. I a...
Very frustrated that I was unable to add my father as the person who referred me to Public Mobile so he could save a little bit on his own mobile bill. The woman who assisted me stated she was dyslexic and kept getting my information incorrect throug...
Sent a PM to the Mod community on this one. We have an iPhone 6s given to us by a friend. They had reported the phone stolen with Rogers, purchased a new phone and then a week later it was found. They have since contacted Rogers, confirmed that th...
Why does my internet browing or streaming get slower towards the end of the cycle when I am on fixed data plan....say 4GB data plané even when I still have some data left.
Hi all and @CS_Agent. Have just been informed that from now on in order to validate PM customers' accounts this is the link to use: https://about.telus.com/authenticationform.jspa?c=pm0.Instructions · Select "Twitter"*· Enter your Community User name...
I am now getting the message, 'A problem sending this command to the Project Viewer'.This has only just started.I'm running IOS 12Iphone 8Can anyone advise me of a solution to this. Many Thanks
Hi, I signed up for a 30 day data plan and purchased from Walmart.I purchased the sim to use in a project for work, on a data controller that I was demoing. I want to cancel the auto pay, but I can't finish making the account because it needs to sen...
I'm having a very frustrating experience with sending text messages.I'm on an Android phone Honor 7X My APN settings are:Name: Mobile InternetAPN: sp.mb.comProxy: blank (not set)Port: blank (not set)Username: blank (not set)Password: blank (not set)S...
Hello, my contact is up for my current provider on July 18th. I was planning on switching to Public Mobile on that day cause they were selling 4.5gb data (3g) for $40/month (I was super excited to switch) but now I see that plan is gone Will it be ba...
Hello, I recently set my auto payed plan to automatically switch over from the $32 plan to the $40 plan on July 7. I now see on my credit card that I was charged twice, on July 7 and on July 8. I was charged $40 + tax on July 7, and $32 + tax on Jul...
Hi I got a SIM card activated at Wal-mart tonight for my mom.I also purchased a 40$voucher for her so she can pay for her plan. I had intentions of creating on profile and adding her credit card, but I'm not sure how to get in yet? The agent setup th...
Hello Public, I need the PUK code to unlock my bell phone. I have the sim unlock code already thanks Brandon
No cellular service Does anyone know why this keep happening. Currently I am on a 4gb 30 days plan.
I am a senior citizen. A few minutes ago I just entered a plan which I do not need. The cost is $30 a month. I want a plan for $ 10 a month. I tried to change to theis plan but the computer says that it can only be changed after 3 months.please help.
I ported a number from voip.ms a couple of days ago. At the moment I can make outgoing calls and they do show as that number, but when I call the # I get a "that number has not yet been assigned" message. Texts are also not working. Help!!
I am currently on autopay and I have 4yrs with PM, which gives me a total of 6$ of rewards per month on my account. I was told by customer service that all will be calculated and taken of my plan balence and the final amount would be taken off my cre...
Hi, I just went to a wall-mart to buy a sim card and activate the 30$/month plan.The problem is I don't see the refer-a-friend reward even though the wallmart employee told me everything was fine. (I gave him the phone #) How do I make this right ? t...
YOU ARE NOT ALONE! I'M TRYING TO SOLVE MINE, I HAVE NOT BEEN ABLE TO RECEIVE CALLS SINCE I SET UP MY ACCOUNT.
Been travelling in US. Bought a US 10 day text and talk package on 4th July. Worked for a bit but intermiittently. However, have not had service since yesteerday AM. Any thouhgts?
I have a province-wide plan (Territory wide really) and some calls are correctly identified as in territory, but other calls within the territory will show as LD and use up my LD minutes (bought the 400 pack to talk to relatives out of country). Gene...
Friend wanted reactivate his account but login fails. Retrieve password via email not work either. He trapped in an endless loop atm please advise
My phone plan randomly stopped working and i need my service to work again please help
Hi all. I posted this question already in one of the other forums but thought I'd repost for greater exposure here (apologies if this is improper). I recently bought a nokia 3310 3g from the states. It's a single sim running on 850 and 1900 freq. and...
I set up my public mobile account at Waltmart, since then I have not been able to receive calls and text messages. Would someone be able to assist me please? Thank you!
Just happened yesterday. I was using my SMS and was told that my number was different. I checked my usage history and it looks like it was replaced by a new one suddenly in the middle of afternoon. Nothing was changed on my side, I'm still within my ...
I just changed my number through the public mobile website to a 437 number, and I was wondering if it was at all possible to some how get my old number back. I read through the forums and know that if I want a new 416 or 647 number I could get a chea...
Is there a solution to this? I was away in PEI for a few days and on my last day this happened to me. Now my account is suspended.... I had changed my plan to the 4G/$40 and selected the option to "change on next payment date", all that resulted in i...
I am not sure what is going on, but lately the service in my home and community has been all over the place. I have 4 bars, and I don't move my phone at all, and suddenly it drops the call and there is no service at all. It's been going on for month...
Went to the WOW location at the Orleans Mall and was well received and taken care of. We checked everything on their screen, made me long on to my PM account, checked I was getting 4g-LTE on my new phone.Quite happy of the service (and the 45$ promo ...
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