Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there,I started to transfer my ITalkBB phone number to Public Mobile about 7 days ago. When I phoned ITalkBB to cancel my phone number and close my account, they asked me to contact Public Mobile to make sure the transfer is done. My question: how...
I'm paying $35/month but my plan is not the $35 plan. My plan isn't even listed. Why am I not getting the $35 plan when I'm paying $35/month?
Calls dropping or directly to voicemail
Hi everyone, I've been on the PM network for 1.5 years now. I had collected a couple rewards on the way but for whatever reason, they are no longer applicable to my account. I haven't changed plans (until today) and I'm not able to log on to the rew...
I don’t have my email anymore attached to my account I know my password but when signed in it wants to verify me but doesn’t give an option to send code to my phone. How do I get an agent to update my email? I called 611 to update my payment that way...
I just signed in my account today and notice what used to be $120 is now $246? it's more than doubleIs this a mistake?
Hello, I have 100 min limit plan on my simcard and when sb call me also inside the Canada my limited minutes start dedusting and it is so wierd to me, how can I fix this problem? Thanks
I'm currently getting a mobile plan with Telus but I would like to also keep my Public Mobile plan. Since I'm planning on using the Telus for personal use, I'd like to transfer my current number (with Public Mobile) to Telus and I think that would go...
Here is what I got This page isn’t workingIf the problem continues, contact the site owner.HTTP ERROR 431
Need help im trying to activate a new card to my account because i lost my simcard, i bought a new one but it wont let me add it. It just keep having my old one in the slot.
Hello, I have a voice mail message which is very important to me. I have put my phone on speaker and used a recording device to capture it but the quality is not very high with this method. I would love to have an mp3 download of the original message...
Hi, I'll soon be travelling from Florida to Plattsburgh on a sailboat, at sea. The whole trip isn't supposed to be that long, so I'm looking to purchase some data add-on for this trip. My only concern is that I won't be able to have cellular network ...
I am currently with Koodo I have activated new number with public mobile. Now I need to port my number from Koodo to public what should I do as I didn't see the option on self service
Sorry about jumping on the mms thread I misread it, I'm having problems with SMS I used to be able to send and receive text and pictures now I can only do text, what's happening
Hi, is there a way to enable VoLTE on my Public Mobile account? I am using roaming while travelling in US and the quality is pretty bad. Can’t even place a call even when I have two or three bars on T-Mobile. Thanks.
hi I am on the new rewards system I was wondering where a list for community rewards winners for june is I didn't receive any points ,I know I was in the top 6 or 7 which should have been good for 10 bucks/points
I'm a former Public Mobile customer. I want to retrieve my past 4months text messages history. How can I do it. Please advise. Thanks.
I forgot my email address and password and i change phones. Also i want to add a sim card to my account and get a number for another phone. How do i do that
I was trying to login to my public mobile self serve account, whenever I try and login it presents a blank page with {"message":"Unauthorized"}Is this a temporary problem...? Should I be concerned? How do I get around this?
So as we all know, PM now offers 4G plans. I signed up for 4 new accounts with the 3G plans just 2 weeks ago. Now I was wondering if I could switch top 4G? I entered the 2GBBONUS which is 2 GB extra per month for as long as you stay with Public Mobil...
Hi! I'm having to shift from Vancouver to Kelowna and I was wondering if I'd have to change my number or not (which starts with the 236 area code) so that I don't get charged any unnecessary long-distance charges.
my payment card was expired and I just received another card. I hadn’t gotten a chance to update the card in the account. It says my account is suspended but yet it took the amount out of my account this morning. What’s up with that? I don’t want to ...
i am locked out of my account due to two factor. This is so dumb. if im reporting my sim as stolen, of course im gonna use a device i haven't used before. so this is not a good time for two factor. the thieves are not gonna tell me if i got a code, i...
@CS_Agent Please note that the filters are not working correctly in Usage History in the new Self-Serve. When you select a time (7, 30, 60, 90, custom dates) AND you filter by type of info (Talk, Text, Data, MMS, etc) the result only pulls up a few ...
I use vanilla prepaid cards, and when they are nearly used up, I have typically found my public mobile account to be a great place to empty them out. Today I wanted to make a $10.71 payment so I could toss out another card. Well what's with this? ...
Hello, I activated and registered my SIM card about 2 weeks ago. I can do outgoing calls. However, I am not able to receive incoming calls. It says "The customer you are calling is unavailable at the moment. Please try again later." Please help ...
Hey we activated a 40$ voucher today and it shows us the credit in our account. But the account also shows us, that the time frame is/was for the previous month?!? We bought the voucher today 07/19 and it shows us that expired on 07/16.. why, how? An...
Data is consistently being used around 12:30am when I am at home on wifi. This has put be at 75% of my data usage. Why and what is causing the data to be used when I am on wifi?
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