@Gherghe The website is finicky. You can also try with PM app (with locator on). If via website, you can also try a different web browser, clear cache or incognito mode. Or try a different credit card (if available).Here is some more information:L...
@1987 PM employees do not usually respond on this community forum. Community members are customers like yourself. You may want to respond again to your last private message to CS_Agent. Since today is a holiday, you may not get a response today. P...
@drupe If you check the plans sections, there are still Canada-Mexico-US plans. https://www.publicmobile.ca/en/plansThere are no Mexico roaming add ons that existing customers can purchase. Existing customers can only switch to the Can-US-Mexico pla...
@MROB17 Public mobile has a shorter VoLTE whitelist than Telus and Koodo. The main reason is that PM introduced VOLTE to their customers from 2022. So older phones are not compatible with PM network (even though it shares the same network as Telus a...
@Dee37 Please open a ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/ (Use your Community account to login. For 2FA, you might need...
