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Dunkman · 06-27-2026

Moved to French support

Dunkman · 05-31-2026

Merged similar posts

Dunkman · 05-29-2026

Moved to French support section

Dunkman · 05-19-2026

Moved to Support

Dunkman · 04-21-2026

Moved to Support

Dunkman

@AxelleP Does talk and text work fine? Did you check your account to make sure that you did not run out of data? Check for any Telus outages in your area. https://www.telus.com/en/ab/outagesA few basic troubleshooting advice: Reboot phone, Network r...

Dunkman

@NeilRom To add to what has been said already, your phone likely will not be VoLE compatbile with Public mobile network. Check the IME on the phone on the VoLTE checker:https://www.publicmobile.ca/en/get-help/articles/volteIf your phone is not VoLTE...

Dunkman

@Bernie7172 I will try to escape your issue to CSA_PM (customer service agent) who should contact you via private message within one hour. If you have no receive a DM, then you should submit a ticket for CSA help. Please use this link to the Public M...

Dunkman

@Chloestlm We usually recommend using your old carrier's account number (instead of IME of phone) for transfer. Less errors that way. Customer service agent do not work overnight, so hopefully you should get a response soon. I will try to escalate ...

Dunkman

@missyprim When did you change your phone? It usually takes about 30 days for your new phones IME information to be loaded up to Public mobile system. I believe that that information gets uploaded once per month. You should not get charged at next p...

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Day 3 of no service, I just wanna chuck my phone at the wall at this point.

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Re: My data doesn't work

Re: Physical sim card

Re: Transfer esim to a new phone

Re: Esim transfer issue

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