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Godzillaz

So anyone else get them to do plan change via private messages to customer service?For some reason some of my online accounts are eligible for the Black Friday offer and others are notIs it a website bug or other issues (and its really weird the NEWE...

Godzillaz

Has anyone ever managed to get the free ESIM? Website (under help) clearly says replace ESIM is a $0 charge for existing clients but for some reason they billed me the $5 for itAlready emails the customer service just wondering if this is another bug...

Godzillaz

Another complaint; why is customer service in general on Public just so unhelpful?My bill date is Jan 1stThey owe me an account credit so I sent them a PM to credit accountCS agent writes back that its not close enough to my bill date yet (I mean rea...

Godzillaz

Ported number from Freedom to PublicResponded YES to text (I mean honestly; has this EVER worked for anyone? I find it ALWAYS fails like clockwork)It even sent some weird error message about "port auth failure reinstall the Telus app to try again" (a...

Godzillaz

Not sure whats up with our online portals but I checked and this issue is on all 3 of my accountsI mean ... really? Feb 2027 isn't long enough for you guys?

Godzillaz

Its prepay so pay once every 90 days to keep current plan / promoI think the $35 for 50GB CAN/USA/MEX is the best overall plan (certainly cheaper than any other carrier in market)Or even last years $40 for 75GB CAN/USA if you want more data and dont ...

Godzillaz

Bit of a tangent but; Public is (currently) cheaper than Freedom is on every price pointThere is not a single plan / promo cheaper over at Freedom (barring some sort of miracle retention plan)And Freedom customer service is just as poor in my exp. Ev...

Godzillaz

Nope not yet55 minute (and counting) phone callIts def an IT issue though as she say they need to escalate to Tier 3 support and are "working on it"*edit 66 minutes, they say confirmation is approved now. Turn phone off, wait 2 hours, then turn back ...

Godzillaz · 11-20-2024

I find the data and txt works no issuesVoice is a huge issue in many areas (since Public often drops to 3G for voice)

Godzillaz · 07-05-2024

Ok so here is a weird issue for youOld legacy account on a modern day plan (the $40 for 75GB with US roaming)Lost all the rewards as promised (no autopay, no tenure etc)Now I only am getting 3 points per month (for referals)Is there any reason why I ...

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