Lol... Make changes?? I'm on auto-pay, upping my bill by 10$ without notice, explanations, or an upgrade to my service isn't a change - it's a cash grab. I have a 13 year old account, so much for a loyalty system....
For years, I wasn't getting all the deductions I should have, but without access to real customer service, I gave up on trying to fix that. Eventually the started applying loyalty deductions, etc, and my bill went down to 19$ month. Last months, my b...
We haven't tried anything yet. And since I've never spoken to a customer service agent since before the Telus takeover and I'm not physically over at her place, I thought I'd start by hunting for threads talking about this issue.
@NoThx Did this solve your problem? My mom isn't very tech savvy and wants help with this same issue, but I'm not sure where to begin, so I'll have to try the suggestions above... Or anything else the community suggests....
