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This happened to me when trying to change my subscription plan. I had to resolve with CS agentit over rode my existing plan and started the new one immediately this is a choice when changing subscriptions, either start immediately or at the end of cu...

Checking the phone info via SIM on another phone is the best option, also putting an ad in the area it was found on Facebook marketplace and message boards

Also check that the 5g is working on other devices. You maybe in an area with less service

Make sure the tablet is unlocked. It may not work if it’s aligned with a certain provider 

If it’s iPhone you can check your text messages from laptop or iPad