I paid twice to my plan, what will I do?

[slusagm]

If you meant yiu have 2 lines on August 20, then they didn't charge you twice.  One line shows Pm charged you and out the funds in your account as a credit, second line shows PM took took the credit and used it for plan renewal.  So, PM only charged your credit card once but showing 2 seperate lines for the same transaction, no duplicated charges.  Check again

If you really see PM charged twice, ask them to confirm

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[LenSM]

I have two invoices for the same day for the same phone number same account number how can I get something done my credit card has been charged twice on August 20

[DonPedro]

This happened to me when trying to change my subscription plan. 
I had to resolve with CS agent

it over rode my existing plan and started the new one immediately 

this is a choice when changing subscriptions, either start immediately or at the end of current subscription 

[computergeek541]

Do you know for sure that you paid twice by accident or is this based on what you see in your self serve account? 

Please keep in mind that in the Public Mobile payment history, it will show a plan charge and then automatic top up (if your autopay is enabled).  One entry is for the plan amount and the other entry is show that your credit card was charged and that isn't actually a double charge.  In some cases of the website vs. Public Mobile smartphone app, the debit/credit categories and/or plus and minus signs are missing sometimes leading to confusion.

If this is a case of accidently paying twice, any extra balance will remain in your Public Mobile account for future use.

[hTideGnow]

hi @lagalag 

you sure you paid twice?  Check My Account's Payment history.  Check if Available funds have any money? If you paid twice, one should be used for renewal and the other one will be showing in Available Funds

Just in case you need to ask PM support to clarify, submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage     

[slusagm]

the extra should stay as a credit on your account.  If you login My Account, is there any money showing on Available Funds?