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hanming · 01-23-2023

Hi there,I have switched from 3G to 4G plan since the end of last year. However, it seems that I lost my reward (Loyalty $3/month and $2/month) after that. I thought it shouldn't be like that. Anyone know what reason causes that?Thank you very much!-...

hanming · 05-04-2022

My auto payment credit card has expired and my payment with auto deduction was declined. So my plan was temporally suspended. I have replaced the information of my new card. Will it automatically re-activate my plan? If yes, how long does it take?

hanming · 01-23-2023

I was trying to get support using online chat but not helpful. Is there any other telephone support?

hanming · 01-23-2023

Thanks. how do I manually switch yourself for my reward?

hanming · 01-23-2023

No. I used to get $5 ( $3 from loyalty and $2 from AutoPay) deducted from my monthly payment automatically. But it didn't happen this month after I switched.

hanming · 01-23-2023

Thanks. but how to change my reward to the new one? I can see that there are some points on my reward account but it wasn't applied to my monthly payment.

hanming · 12-08-2022

Hi there,If I switch to the new plan, do I lose my loyalty and auto-deduct pay credit? Thank you very much,

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