Re-activate my plan after Credit Card Expired

[hanming]

My auto payment credit card has expired and my payment with auto deduction was declined. So my plan was temporally suspended.  I have replaced the information of my new card. Will it automatically re-activate my plan? If yes, how long does it take?

[JL9]

Once you get the card updated and the renewal through your autopay should be back up and running, yo shouldn't have to worry about updating your card for at least a few years but a similar issue to this may arise if there is an autopay failure. So make sure you stay on top of it. You have the option of manually adding the funds to cover the renewal so you don't have to worry about that and make sure next time you get your new card you update your card info because if you can update expiry etc prior to renewal you shouldn't have this issue again 

[hanming]

Never mind. It works now. Thanks a lot.

[hanming]

Thanks for your reply. I have made the payment successfully since available funds: $4.68 (credit) and payment Due to next cycle (June 3. 2022). However, my account status: Plan Expired. Also, I couldn't find the button Reactivate current plan any more.

[softech · Accepted solution]

@hanming   No it wont.  You have to make a manual payment to reactivate the account

Login to My Account, click Payment and One time Payment

use the option "Other (Enter the desired payment amount)" and then manually enter the plan amount and submit the payment

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Once payment made successfully, click on the button Reactivate current plan if it is there

Then logoff from My Account and Reboot the phone

You should be all good then

[JK8]

@hanming 

If you have no services. Go into self service and choose the Payment tab. Choose other from the drop down menu and enter the cost of your plan. (Clear browser cache first and open a new window in incognito. Use chrome)