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Turns out it was a routing problem - but I don't know whose end it was on. And it's fixed. Others with 343 area codes should be able to dial 811 in Ontario now without problems. If not, they should report it. Thanks. 

I just want to add that PM and Telus are working on it. 811 is an essential service. The correct "long number" for 811 is 1(866)797-0000 in Ontario.

I did open a ticket> Both PM and Telus have followed up and are working on it. We'll see how it goes. Thanks

Public Mobile is working on it. Apparently, the situation is problematic with some 343 area codes. Telus (PM parent company) followed up with me and they are trying to figure out what the problem is. Thanks though.

Yes I'm in Ontario with an Ontario number. The area code is 343.