Account has been suspended???? Phone not working!

[davidcaddett]

Hi I want to call public Mobile cause my account is suspended and I need to get it back on

[Shazia_K]

Hello @davidcaddett, 

I'm sorry to hear about this, 

I will be glad to assist you further, can you please send me a private message with your Public Mobile phone number? 

Thanks,

Shazia

*Not sure how to send me or see private messages? Click here

[imm1304]

I have started a new thread for you so that you get more attention.  

Its best to start a new thread with your questions/problems.

[imm1304]

Hey @davidcaddett,  

Sorry to hear that your account is suspended.  Unfortunately, PM does not offer customer service by phone.  Moderators on this forum and the wemail via the Contact Us page (https://publicmobile.ca/en/on/get-help) are the only 2 methods to get support from PM.  

How long has it been since you last had service?  

If you have a credit card saved from paying for you plan in the past, you may be able to make a payment and get your service back by calling 611 and using the automated system.  

If that doesn't work, you'll have to wait for the moderators to help fix this and restore your access to selfserve.  @Shazia_K, @Mary_M

[davidcaddett]

Also I can't login into my account