02-20-2021 09:13 AM - edited 01-06-2022 02:09 AM
I made a call yesterday, around suppertime, to another mobile number in my same city.
After 12 minutes, I heard 3 short beeps, then the call dropped. I called the number back, and after 10 minutes (close to 11 minutes), same thing. 3 short beeps, then the call dropped. The recipient did not hear the beeps.
What caused this? I was not getting any notifications on my device at the time for call-waiting or anything else.
Solved! Go to Solution.
02-20-2021 02:02 PM
Interesting case. See what the moderators say....
Keep an eye on the issue. Might have been a network glitch as you mentioned.
02-20-2021 01:53 PM
Thanks, @esjliv
Person I called yesterday is on TELUS. They've never had the problem on their end. Only I heard the 3 beeps which preceded the call being dropped.
I called another person with Koodo to test - also in same general area. After 15 minutes, the call kept going with no issues, so presume either problem rectified itself or was some network glitch.
I did ask Moderators for reply as to what caused this. It's odd that it only happened AFTER 10 minutes of talking... and not within a short period after call started.
02-20-2021 01:47 PM
No @Dunkman
Always had good signal - never dropped calls. Same with the recipient. It seems odd that BOTH calls lasted 10 full minutes, but neither got past 12 minutes...
02-20-2021 12:00 PM - edited 02-20-2021 01:05 PM
This is a tricky issue. If the pattern is not consistent than it may be hard to nail down what is going on. So may involve some trouble shooting.
Is this your phone/SIM card/account OR is it the other callers phone/SIM card/account?
I would try:
IF it is an account provisioning issue, only the moderators can re-provision it.
If the account recently renewed it may not have provisioned correctly.
02-20-2021 11:34 AM
Are you in an area of the city with weak Telus signal? Does this happen in different locations in the city?
You could check the nearest cell tower to your location via this website:
02-20-2021 11:08 AM
Nope.
No US add-ons ever on account.
On $25 Unlimited Canada-wide calling plan.
02-20-2021 09:29 AM
Youre not using a US roaming add on are you? Or on the $15 plan using add on minutes because you are all out of plan minutes? This sounds similar to the US roaming add on glitch from over New Years. The fix required the moderators to reset the account after removing the add ons and then adding them back on the account and the customer rebooting their phone.
02-20-2021 09:17 AM
Hi, please try restarting your phone. If the problem continues, you can submit a ticket to Moderators to take a look.
02-20-2021 09:16 AM
No idea what would cause this. Anyone else?
I would recommend contacting a Moderator to explain issue.
To contact a moderator, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.