@J_PM
Maybe if you fixed the problem with the lounge being a giant abyss that is unreachable and buries threads no matter how popular they are.....the new community forum killed the lounge and its purpose. It's now a graveyard of moved posts, either moved into support for their pm related content or moved from get support because the content of the question is not deemed worthy of get support despite the questions being asked are related to phones, service, the Community etc....just not enough for the highly personal opinion of those with the ability to move posts rather than a less subjective standard set by public mobile. I miss the lounge....it now reminds me of the old "community" board that became a dumping ground of posts moved by the oracle team.
Get Support now consists of 50% of solutions (and subsequently community rewardees) being answered with copy and pasted links to SIMon and private messages. Nothing added to help the OP like what to write in the subject line, the cause of their issue (as we can't depend on many CSA's to have clue about what they are talking about), what fix should be or could be, links to community references of other solutions.....nope none of that. Just contact customer support...bam....here are the links. Then you have those that are here to help themselves with a few cursory posts to justify their presence or those whose multiple personalities secretly present themselves as individuals. No need to mention the other wascally wabbit wandering around wreaking psychological warfare on the weak with wanton abandon.....? Our new and improved community forum matches our new and improved self serve accounts that have so many faults that alone keeps the community busy....with another 25% of solutions now "Clear your browser and log in using secret/incognito mode." That leaves 25% for any member actually making an effort to solve, advise, suggest, troubleshoot, brainstorm and/or test to actually help customers get a real resolution. But pm has a predilection to punish some of these members rather than celebrate them?
The influence of the oracle team on shaping the community forum to fit their vision of what getting support means and how community members should be awarded or punished has lead to where we are today. Is it an improvement over yesteryear? Has the chaos been quieted? Or runs rampant by the manipulations of a madman? Is this what pm envisioned with its redesign?? I guess you get what you pay for or this is the consequence of not making one pay for their misdeeds? You made your bed now we all have to lie in it? 🤔🤪🫢
