Think about things for a moment. If you're a present PM customer, not changing your service at all, how often do you need a customer service agent? Once every two years maybe when you think about changing your plan, or get a new phone, where you might have the odd issue that you can not solve yourself (or through others experiences, reading the forum here).
The idea behind the savings of your plan on PM compared to other cell service providers is just that. A bit less access to customer service. I've always said if you're a bit on the needy side, and not so technologically advanced, figuring out most of you own issues, or simply just impatient, PM isn't the best option for you. Even some of my older family members have been extremely happy on PM for years, as they simply don't change their level of service, and the Telus system is simply fast, vast and reliable.
End all, be patient. This is not something new, it happens when there's a sale of any kind. Yes, it's frustrating, but the end result is stability, at a great price.
