Portability of public mobile

[User18]

How can I port my public mobile number to fongo wireless number.

[User18]

Thanks for the support I could able to port my number successfully.

[User18]

Thank you for your support  I could able to port my number successfully.

[dabr]

@User18    It's good that the PM account is still active, however, unfortunately, only Fongo can make a request to PM to resend the transfer text to you.  It's their responsibility as you are going to be their customer so you will have to find a way to contact them so that they can make the request on your behalf.

Your other option is to submit another ticket to customer support here and see if PM will re-submit the transfer request.

[User18]

My request of portability was in the last week 

[User18]

My question Is how do I need to contact Fongo to reinstate this process again? Thanks in advance  

[User18]

My account is still active with a good standing. I have no problem with my account. If I am calling the pm about the portability they are asking me to initiate the portability process again from fongo. When I tried reaching fongo support they have their general faq answers ready no matter what ever the problem may be.

[dabr]

edit:  nvd, just noticed softech has already made those points...

[User18]

Could anyone help me with the current problem please, as the fongo team is not reachable for portability issues.

[User18]

I don't know what's happening with the portability process right now.

There is an error message Error: Unfortunately the number is not available to be transferred to Fongo.
We apologize for the inconvinience.

[softech]

@User18 When did you start the porting process?  If you did back in Sept, it is way too long and the original request would have expired.   

Just make sure your PM service is active.  Then go back to Fongo and re-request.  Then wait for text from PM, they will send you one and ask for your approval.  You need to reply within  90 mins.  Once you replied, it will be around 5 to 7 business days for porting as porting to VoIp will take longer

[User18]

I initiated the portability process, later tried reaching Fongo and public regarding the portability. Both the service providers are pointing out at each other regarding the process.

[User18]

Thank you

[_markymark]

Just need your public mobile PIN number 

[softech]

@User18 

Porting is easy.  You just need to activate your Fongo account, then provide them your PM phone number and account information

1. make sure your PM account is still active and have at least 7 days (or even 10 days ) before your next cycle

You can also disable your Pre-Authorized payments, but if you do so, please make sure you have  7 to 10 days before your next cycle as porting to VoIP provider could take that many days, your account needs to be active all along

2. Login to My Account and note the account number

https://selfserve.publicmobile.ca/en/account/my-profile 

3. when you activate your Fongo, provide them your phone number and the account number

4. you still keep your PM account active at this point and keep the sim card in the phone.  PM might send you a text and ask for your permission of the porting, you will have to reply YES within 90 mins

5. Porting to landline or VoIP provider could take 3 to 7 business days.  At this time, you keep using your PM sim card until there is no service.  When you don't have service with PM anymore, the porting is completed.  Your PM service stops, and you won't be able to login to My Account anymore.  You can now start using your Fongo