07-16-2020 07:00 PM - edited 01-05-2022 12:08 PM
After entering the wrong password for a few times I am locked out of my self-serve account, where can I contact Public Mobile to get access again?
07-16-2020 09:27 PM
Hi @niruidan,
Contact via private message here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
07-16-2020 07:14 PM - edited 07-16-2020 07:14 PM
Better contact moderator team.
07-16-2020 07:02 PM - edited 07-16-2020 07:04 PM
@niruidan did you try the forgot password link to get back into your self service account? If it failed or you forgot the answer to your secret question. Contact the moderators and ask them for a temporary password to your self service account. There are 2 ways to contact the Moderator Team:
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.
- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.