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cant log in after porting number

volaxis
Good Citizen / Bon Citoyen

I ported my number to voip.ms but still had time on my account, can I either get a different number and use the data connection or at least get the time i had left credited back? No service for 2 days.

2 REPLIES 2

xCameron94x
Mayor / Maire

When you port a number out from any company, the account automatically closes. So if I am reading this correctly, you ported your phone number you had with PM to a VoIP? Then your PM account has been closed, meaning any balance, add ons, ect are gone.

 

Also with pre-paid comapnies, you are not usually refunded. But perhaps if you send a message to a mod, they could try to assist you, but since you ported out you might be out of luck. Worth a shot though

 

Edit: If you absolutely need data, and dont want to wait for a new PM sim card (you need a new one if you ported it because it is now deactivated) Fido i believe still has $15 for 3GB tablet plan going on

 

Nsk143
Town Hero / Héro de la Ville
Looks like system issue. Account locked out. you need a mod assistance
Send your email address
Phone number
SIM number
Explanation of issues

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

Hopefully they will get back to you soon. Thx
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