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Great Neighbour / Super Voisin

Unable to Access Account/Need Account Number

Good morning,

 

We are here with a customer who would like to make a change from Public Mobile, but the customer's month is up, thus service is suspended and we're unable to help him setup a self-serve account without active service. He didn't want to spend $29 to make his number active for just a few minutes.

Model Citizen / Citoyen Modèle

Re: Unable to Access Account/Need Account Number

@KoodoStore6906  Contact a moderator about it.. It takes aproximately 48 - 72 hours for a response.

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Mayor / Maire

Re: Unable to Access Account/Need Account Number


@KoodoStore6906 wrote:

Good morning,

 

We are here with a customer who would like to make a change from Public Mobile, but the customer's month is up, thus service is suspended and we're unable to help him setup a self-serve account without active service. He didn't want to spend $29 to make his number active for just a few minutes.


Unless he wants to pay $$ to keep number active...it goes to sleep for 90 days. After 90 days that number and account goes away for ever.

YVR
Great Citizen / Super Citoyen

Re: Unable to Access Account/Need Account Number


@KoodoStore6906 wrote:

Good morning,

 

We are here with a customer who would like to make a change from Public Mobile, but the customer's month is up, thus service is suspended and we're unable to help him setup a self-serve account without active service. He didn't want to spend $29 to make his number active for just a few minutes.


There is a $10 plan that can be used to make his account active

Mayor / Maire

Re: Unable to Access Account/Need Account Number


@goldilock wrote:

@KoodoStore6906  Contact a moderator about it.. It takes aproximately 48 - 72 hours for a response.

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


Be aware that lately it's been several days for moderator response times. Hopefully, that's not the normal...but that's what I've been reading lately.

Model Citizen / Citoyen Modèle

Re: Unable to Access Account/Need Account Number

@KoodoStore6906   I am assuming the person wants to port their number to Koodo (since they want their account number) and can't because their account isn't active? Can't the person just buy the $10/month plan to reinstate service?  The only way to port a number, the account needs to be active so they have no choice if they want to port their number. 

Great Neighbour / Super Voisin

Re: Unable to Access Account/Need Account Number

We're unable to change their plan to the $10 option as they do not have a self-serve currently set up.

Oracle

Re: Unable to Access Account/Need Account Number

@KoodoStore6906  as you proabbly know a service needs to be active to be transfered.  if they had a selfserve account they could switch to the $10 plan then port.  since you said they dont have a self serve account they need to conatct mods  and wait for a reply as mentioned or renew now and then create a selfserve account to get account number and port right away or come back in 2-3 weeks.  

YVR
Great Citizen / Super Citoyen

Re: Unable to Access Account/Need Account Number


@KoodoStore6906 wrote:

We're unable to change their plan to the $10 option as they do not have a self-serve currently set up.


Does 611 work from the customers phone.  Could you that to add money maybe?

Great Neighbour / Super Voisin

Re: Unable to Access Account/Need Account Number

We'll contact the mods and see if we can get them to assist us in setting up his self-serve or changing the plan to $10 for us. Thanks for all the super quick responses! You guys are awesome!