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Great Neighbour / Super Voisin

Ripped off

I can't login to my account I put time on my phone and it expires last month according to automated system then had service for 2 days and it's off again I can't afford 30 dollars for only 2 days of service.  What do I do I need a person to speak  to

YVR
Great Citizen / Super Citoyen

Re: Ripped off


@jillthethrill wrote:

I can't login to my account I put time on my phone and it expires last month according to automated system then had service for 2 days and it's off again I can't afford 30 dollars for only 2 days of service.  What do I do I need a person to speak  to


You need to contact the Moderators at Public Mobile.  Here is the link to send them a message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Moderators are available:

  • Monday to Friday from 8 AM to midnight Eastern time.
  • Saturday and Sunday from 8 AM to 10 PM Eastern time.

Then you will just have to wait till they reply.

Model Citizen / Citoyen Modèle

Re: Ripped off

If you provide more details, this community might be able to help. Your alternative is to private message a moderator here: 

https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437

 

There is no one to speak to at Public Mobile. This board (and moderators) are the only support channel. 

Great Neighbour / Super Voisin

Re: Ripped off

I cant log into my account I can't seem to create a new one.  I seriously can't afford to be out the money I paid for time and need time on my phone next week.  It's to get a place to live.  I'm going to homeless I have nobody and no money. 

Model Citizen / Citoyen Modèle

Re: Ripped off

Did you sign up online or at a kiosk?

 

Have you been into your account since you signed up?

 

Have you forgotten the email you signed up with or the password you chose?

 

Is it possible the system was just slow when you tried and by clearing your cache and trying incognito mode, you might be able to get in on your own?

Deputy Mayor / Adjoint au Maire

Re: Ripped off


@jillthethrill wrote:

I cant log into my account I can't seem to create a new one.  I seriously can't afford to be out the money I paid for time and need time on my phone next week.  It's to get a place to live.  I'm going to homeless I have nobody and no money. 


Then you need to send a message to Moderator_Team asap as suggested earlier.  Only the moderators can access your account.  They can take anywhere from 2-48 hours to respond though, so you might have a bit of wait.

 

You can try restarting your phone and see if that helps.

Deputy Mayor / Adjoint au Maire

Re: Ripped off


@jillthethrill wrote:

I can't login to my account I put time on my phone and it expires last month according to automated system then had service for 2 days and it's off again I can't afford 30 dollars for only 2 days of service.  What do I do I need a person to speak  to


This is not a Pay as you go service. There is no putting in time. What it is called Pay Before/Prepaid Service. You paid for a 30-day service, which runs out after 30 days. Regardless you use it or not.