Need help changing phone number & creating self serve account

[Princessedralin]

Need to change the phone number for a Public Mobile account to avoid unwanted phone calls.

Also, tried creating a self serve account online. When entering the current phone number, it says “The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here.” When I try to reset the password using the email address it should be under, it says “Sorry, we’re unable to verify your email address.” Not sure what other email address could have been used.

[Werden203]

This sounds like more work than it's worth. I know I'd probably just make a new account/number but that's just me. Best of luck.

[geopublic]

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@Princessedralin wrote:

I can’t get into the account so that I can do this online. I think the email address might not have been entered correctly as I can’t reset the password or create an account from scratch. who can help with this?

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@Princessedralin 

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking  here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

[Princessedralin]

I can’t get into the account so that I can do this online. I think the email address might not have been entered correctly as I can’t reset the password or create an account from scratch. who can help with this?

[geopublic]

Click here to register your selfserve account. You might have entered your email incorrectly when activating. Did you receive a Welcome to Public after activating?

@Princessedralin  Front page of your selfserve account.

[gblackma]

Once you get back into your self service account @Princessedralin  you can change your number from within. To get back into your self service account contact the moderators and ask them to for a temporary password.  There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue.Stay safe. 

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