Lost cellphone & don’t have self serve account

[randyyoung]

Hi,

Lost my phone and don’t have self serve account.

What can I do.?

Can you help me?

Thanks

Randy

[saeliux]

You will need a new sim, a new phone. Open a ticket with moderator. They will need you to confirm who you are. Then they will switch service to your new sim.

[geopublic]

@randyyoung  Call 18554PUBLIC and disable AP if you have it enabled. Activate a new sim and this time make sure you setup your online account.

[cellphoneuser1 · Accepted solution]

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@randyyoung wrote:

Hi,

Lost my phone and don’t have self serve account.

What can I do.?

Can you help me?

Thanks

Randy

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Normally, you would create one from self serve site but you can't because you need to receive the secure code.  Click on question mark. Talk to moderators by opening a ticket.  You need help of moderator_team because you can't report phone as lost or swap sim without a self serve account.