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Good Citizen / Bon Citoyen

Disabled log in

I am unable to log in to my account. It states “login disabled”. I tried almost everything yet it won’t let me log into my account. I don’t know what to do??

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Mayor / Maire

Re: Disabled log in

@V_idyaIt means your account is no longer active and has been deleted from the system.

 

The causes: You have ported out... or you have let your accout lapse for 90 days.. If it is not the case.. you might have been sim jacked.

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Mayor / Maire

Re: Disabled log in


@V_idya wrote:

I am unable to log in to my account. It states “login disabled”. I tried almost everything yet it won’t let me log into my account. I don’t know what to do??


Do you have your Public Mobile SIM in the phone? If so then what exactly does a recording say if you dial 611 from this phone?

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Good Citizen / Bon Citoyen

Re: Disabled log in


@z10user4 wrote:

@V_idya wrote:

I am unable to log in to my account. It states “login disabled”. I tried almost everything yet it won’t let me log into my account. I don’t know what to do??


Do you have your Public Mobile SIM in the phone? If so then what exactly does a recording say if you dial 611 from this phone?



It says they can’t complete the call. 

Highlighted
Mayor / Maire

Re: Disabled log in

@V_idyaIf it is an unauthorized port out.. you really need to contact the authorities, put a credit watch on your credit score, check for compromised computer systems in your possession and change all your passwords.

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Mayor / Maire

Re: Disabled log in


@V_idya wrote:

I am unable to log in to my account. It states “login disabled”. I tried almost everything yet it won’t let me log into my account. I don’t know what to do??


@V_idya  When was your renewal date?

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Good Citizen / Bon Citoyen

Re: Disabled log in

This month

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Mayor / Maire

Re: Disabled log in


@V_idya wrote:

This month


@V_idya  Are you on a 30 or 90 day plan?

Highlighted
Mayor / Maire

Re: Disabled log in


@V_idya wrote:

This month


Then you'll need to contact the @Moderator_Team < Click this.

 

Edit: what happens if you call your number from another phone?

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Good Citizen / Bon Citoyen

Re: Disabled log in

What are the authorities number?

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